Twilio
Case Studies
Uber Enhances Ridesharing Experience with SMS & Voice
Overview
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Uber Enhances Ridesharing Experience with SMS & VoiceTwilio |
Analytics & Modeling - Real Time Analytics Networks & Connectivity - 5G | |
Telecommunications Transportation | |
Logistics & Transportation | |
Driver Performance Monitoring Real-Time Location System (RTLS) | |
Operational Impact
The implementation of Twilio's technology significantly improved Uber's customer communication. The fast and reliable delivery of text messages ensured that customers were always informed about the status of their ride, enhancing the overall customer experience. Moreover, the ability to scale deliverability internationally with Twilio allowed Uber to focus on its expansion plans. With Twilio covering all the countries and cities where Uber operates, the company could confidently plan its growth into major cities worldwide. This strategic partnership with Twilio was critical in helping Uber achieve its vision of being a reliable transportation service for everyone, everywhere. | |
Quantitative Benefit
Uber operates in 58 countries | |
Uber serves over 400 cities globally | |
Uber has given over 1 billion rides | |