NETSCOUT Case Studies U.S. Medical Center Improves Healthcare Delivery and Critical Application Performance With NETSCOUT

Edit This Case Study Record

	U.S. Medical Center Improves Healthcare Delivery and Critical Application Performance With NETSCOUT NETSCOUT

U.S. Medical Center Improves Healthcare Delivery and Critical Application Performance With NETSCOUT

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Human Resources Quality Assurance
Use Cases	Remote Asset Management Remote Collaboration Remote Patient Monitoring
Services	Cloud Planning, Design & Implementation Services Data Science Services System Integration
Challenge	The medical center was facing a lack of visibility into their Epic EHR and Nuance PowerScribe radiology reporting solutions, which was impacting patient care and staff efficiencies. They were also dealing with tool consolidation, multi-vendor management, and operating expense challenges. The IT team was responsible for an increasing number of complex digital clinical applications, including a comprehensive Epic Electronic Health Record (EHR) system, a voice-based Nuance PowerScribe application, and a virtual private network (VPN) and VMware Horizon virtual desktop infrastructure (VDI) environment. These services were recognized as business-critical to improving healthcare delivery efficiencies to patients in need, but there were consistent difficulties in monitoring them. Read More
About Customer	The medical center has been actively involved in addressing the COVID-19 medical crisis on several fronts, including providing primary healthcare delivery services in the region, as well as conducting research & development (R&D) efforts on innovative treatment options. As the medical center leads these critical efforts, their day-to-day healthcare delivery network factors more than 1,000 patient beds across several hospitals, outpatient centers, clinics, and specialty institutes responsible for supporting 1+ million annual patient visits. Read More
Solution	The medical center deployed the nGeniusONE Service Assurance platform, InfiniStreamNG software appliances, vSTREAM virtual appliances, and nGenius Visibility as a Service. The nGeniusONE platform provided real-time intelligence and troubleshooting of their voice, video, and data applications, including Epic, PowerScribe, and VPN/VDI services. The InfiniStreamNG Software Appliances were installed at primary and backup data centers supporting 40G network speeds. The vSTREAM virtual appliances were implemented to provide visibility into the VMware and virtual server environment. The nGenius Visibility as a Service combined NETSCOUT subject matter expertise on nGeniusONE operations with staff augmentation resources well-versed in the healthcare IT ecosystem. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Human Resources

Quality Assurance

Use Cases

Remote Asset Management

Remote Collaboration

Remote Patient Monitoring

Services

Cloud Planning, Design & Implementation Services

Data Science Services

System Integration

Challenge

The medical center was facing a lack of visibility into their Epic EHR and Nuance PowerScribe radiology reporting solutions, which was impacting patient care and staff efficiencies. They were also dealing with tool consolidation, multi-vendor management, and operating expense challenges. The IT team was responsible for an increasing number of complex digital clinical applications, including a comprehensive Epic Electronic Health Record (EHR) system, a voice-based Nuance PowerScribe application, and a virtual private network (VPN) and VMware Horizon virtual desktop infrastructure (VDI) environment. These services were recognized as business-critical to improving healthcare delivery efficiencies to patients in need, but there were consistent difficulties in monitoring them.

About Customer

The medical center has been actively involved in addressing the COVID-19 medical crisis on several fronts, including providing primary healthcare delivery services in the region, as well as conducting research & development (R&D) efforts on innovative treatment options. As the medical center leads these critical efforts, their day-to-day healthcare delivery network factors more than 1,000 patient beds across several hospitals, outpatient centers, clinics, and specialty institutes responsible for supporting 1+ million annual patient visits.

Solution

The medical center deployed the nGeniusONE Service Assurance platform, InfiniStreamNG software appliances, vSTREAM virtual appliances, and nGenius Visibility as a Service. The nGeniusONE platform provided real-time intelligence and troubleshooting of their voice, video, and data applications, including Epic, PowerScribe, and VPN/VDI services. The InfiniStreamNG Software Appliances were installed at primary and backup data centers supporting 40G network speeds. The vSTREAM virtual appliances were implemented to provide visibility into the VMware and virtual server environment. The nGenius Visibility as a Service combined NETSCOUT subject matter expertise on nGeniusONE operations with staff augmentation resources well-versed in the healthcare IT ecosystem.

Impact #1	Improved patient experience and staff efficiency
Impact #2	Real-time intelligence into critical healthcare application, remote service delivery, and VMware and UC&C environments
Impact #3	Consolidated IT tools, with fewer vendors and support agreements

Impact #1

Improved patient experience and staff efficiency

Impact #2

Real-time intelligence into critical healthcare application, remote service delivery, and VMware and UC&C environments

Impact #3

Consolidated IT tools, with fewer vendors and support agreements

Download PDF Version

Overview

U.S. Medical Center Improves Healthcare Delivery and Critical Application Performance With NETSCOUT

Operational Impact