NETSCOUT Case Studies U.S.-based, International Travel Commerce Company Addresses Network Latency Problems and Protects Revenue with NETSCOUT

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	U.S.-based, International Travel Commerce Company Addresses Network Latency Problems and Protects Revenue with NETSCOUT NETSCOUT

U.S.-based, International Travel Commerce Company Addresses Network Latency Problems and Protects Revenue with NETSCOUT

NETSCOUT

Technology Category	Analytics & Modeling - Real Time Analytics Networks & Connectivity - Network Management & Analysis Software
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Real-Time Location System (RTLS) Supply Chain Visibility
Services	Data Science Services System Integration
Challenge	The company's network is responsible for handling billions of transactions per day and any disruptions and performance degradation to database searches on their website results in lost revenue. In fact, site performance is so important to the business that IT staff bonuses are only paid when 99.985% uptime is maintained. Because internal systems and applications were not equipped to send alarms or report on issues, IT operations team members were strictly reactive in addressing network problems that would arise. When customers started to experience slow response times and connections to partner sites began to fail, IT was faced with the challenge of pinpointing the source of the problem. By the time trouble tickets were escalated to the more knowledgeable first level operations team, the damage was already done in terms of revenue loss and harm to the company’s reputation. Read More
About Customer	This U.S.-based, international travel commerce company is a multi-billion dollar business. Through a vast network of travel agents, customers have come to rely on this company to fulfill all their travel and travel-related needs. The company’s revenues are dependent on bookings being successfully completed. The company’s network is responsible for handling billions of transactions per day and any disruptions and performance degradation to database searches on their website results in lost revenue. In fact, site performance is so important to the business that IT staff bonuses are only paid when 99.985% uptime is maintained. Read More
Solution	IT turned to NETSCOUT® to help uncover the source of the network delays. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology enabled IT to quickly identify the source of the performance issues. The NETSCOUT solutions intelligence allowed the network operations team to see that a much higher volume of traffic was directed at applications servers within their Virtual IP (VIP) load-balanced pool of servers. As the server load reached a peak of three million new sessions, transaction latencies increased by more than the guaranteed 270-millisecond response time, causing client communications to become unstable, and resulting in transaction rejects or time outs. nGeniusONE allowed the operations team to determine that the caching servers did not have sufficient resources to cope with the heavy client requests. This allowed the server team to rectify the problem by tuning the server settings to handle more concurrent requests. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Networks & Connectivity - Network Management & Analysis Software

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Supply Chain Visibility

Services

Data Science Services

System Integration

Challenge

The company's network is responsible for handling billions of transactions per day and any disruptions and performance degradation to database searches on their website results in lost revenue. In fact, site performance is so important to the business that IT staff bonuses are only paid when 99.985% uptime is maintained. Because internal systems and applications were not equipped to send alarms or report on issues, IT operations team members were strictly reactive in addressing network problems that would arise. When customers started to experience slow response times and connections to partner sites began to fail, IT was faced with the challenge of pinpointing the source of the problem. By the time trouble tickets were escalated to the more knowledgeable first level operations team, the damage was already done in terms of revenue loss and harm to the company’s reputation.

About Customer

This U.S.-based, international travel commerce company is a multi-billion dollar business. Through a vast network of travel agents, customers have come to rely on this company to fulfill all their travel and travel-related needs. The company’s revenues are dependent on bookings being successfully completed. The company’s network is responsible for handling billions of transactions per day and any disruptions and performance degradation to database searches on their website results in lost revenue. In fact, site performance is so important to the business that IT staff bonuses are only paid when 99.985% uptime is maintained.

Solution

IT turned to NETSCOUT® to help uncover the source of the network delays. The nGeniusONE Service Assurance platform with Adaptive Service Intelligence™ (ASI) technology enabled IT to quickly identify the source of the performance issues. The NETSCOUT solutions intelligence allowed the network operations team to see that a much higher volume of traffic was directed at applications servers within their Virtual IP (VIP) load-balanced pool of servers. As the server load reached a peak of three million new sessions, transaction latencies increased by more than the guaranteed 270-millisecond response time, causing client communications to become unstable, and resulting in transaction rejects or time outs. nGeniusONE allowed the operations team to determine that the caching servers did not have sufficient resources to cope with the heavy client requests. This allowed the server team to rectify the problem by tuning the server settings to handle more concurrent requests.

Impact #1	Enabled IT to identify issues before creating serious impact
Impact #2	Facilitated new service and technology rollouts, minimize risk, and cost-effectively plan network requirements using proactive traffic analysis
Impact #3	Enhanced the collaboration between IT teams at all levels as well as with business owners using flexible reporting which reduced MTTR

Impact #1

Enabled IT to identify issues before creating serious impact

Impact #2

Facilitated new service and technology rollouts, minimize risk, and cost-effectively plan network requirements using proactive traffic analysis

Impact #3

Enhanced the collaboration between IT teams at all levels as well as with business owners using flexible reporting which reduced MTTR

Benefit #1	99.985% uptime maintained
Benefit #2	Reduced MTTR

Benefit #1

99.985% uptime maintained

Benefit #2

Reduced MTTR

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Overview

U.S.-based, International Travel Commerce Company Addresses Network Latency Problems and Protects Revenue with NETSCOUT

Operational Impact

Quantitative Benefit