Case Studies
Turkcell Enhances Efficiency and ROI with Ultimus BPM Suite
Overview
Application Infrastructure & Middleware - Data Exchange & Integration Functional Applications - Enterprise Resource Planning Systems (ERP) Platform as a Service (PaaS) - Application Development Platforms | |
Telecommunications | |
Business Operation Product Research & Development Quality Assurance | |
Predictive Maintenance Process Control & Optimization Remote Asset Management | |
Software Design & Engineering Services System Integration Training | |
Operational Impact
With Ultimus BPM, Turkcell was able to abandon all paper forms, thus eliminating all problems and potential errors associated with them and eventually resulting in quality improvements in products and services. | |
Turkcell’s management teams can now assess the efficiency of the corporate processes, pinpoint the bottlenecks and redesign the process accordingly - and in real time. | |
As the automated processes have become transparent, quality assurance can permanently monitor the process to identify points of improvement. | |
Quantitative Benefit
Turkcell has reduced the cycle times of their processes by 88% resulting in significant time and cost benefits. | |
Turkcell was able to significantly reduce the cycle times of their core business processes from an average of 65 minutes per incident to 8 minutes. | |
In financial terms, this currently equates to an annual Return on Investment of approximately 1,000,000 Euro ($1,275,000 USD). | |