Sisense Case Studies Trupanion Leverages Sisense for Real-Time Data Insights and Operational Efficiency

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	Trupanion Leverages Sisense for Real-Time Data Insights and Operational Efficiency Sisense

Trupanion Leverages Sisense for Real-Time Data Insights and Operational Efficiency

Sisense

Technology Category	Analytics & Modeling - Big Data Analytics Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance Sales & Marketing
Use Cases	Real-Time Location System (RTLS)
Services	Data Science Services System Integration Training
Challenge	Trupanion faced challenges in managing and analyzing large volumes of data across multiple departments. The company needed a solution to track real-time performance, optimize marketing opportunities, and build accurate financial reports. Existing in-house solutions were time-consuming and prone to inaccuracies, leading to a need for a robust BI tool that could be easily used by non-technical users and deployed quickly. Read More
About Customer	Trupanion, founded in Vancouver, Canada in 1999 and later relocated to the United States, is the second-largest and fastest-growing pet insurance company in North America. The company helps pet owners pay for veterinary bills if their pets get sick or injured. Trupanion is committed to providing value to its clients through fair and accurate pricing. With continued growth, the company required accurate, comprehensive, and immediate information regarding its sales, customer service, and retention operations. The company built an actuarial department and, in 2012, created a BI team to handle its growing data needs. Read More
Solution	Trupanion selected Sisense as its BI tool due to its accurate and reliable data management capabilities, quick deployment, and user-friendly platform. Sisense allowed Trupanion to serve different audiences, including executives, regional managers, and front-line users, without requiring technical expertise. The tool enabled the company to gain deeper insights into market segments, monitor pricing and customer retention, and marry acquisition costs with customer lifetime values. Sisense's quick and light deployment allowed Trupanion to get proof of concept easily and quickly, meeting their need for a robust yet user-friendly BI solution. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Services

Data Science Services

System Integration

Training

Challenge

Trupanion faced challenges in managing and analyzing large volumes of data across multiple departments. The company needed a solution to track real-time performance, optimize marketing opportunities, and build accurate financial reports. Existing in-house solutions were time-consuming and prone to inaccuracies, leading to a need for a robust BI tool that could be easily used by non-technical users and deployed quickly.

About Customer

Trupanion, founded in Vancouver, Canada in 1999 and later relocated to the United States, is the second-largest and fastest-growing pet insurance company in North America. The company helps pet owners pay for veterinary bills if their pets get sick or injured. Trupanion is committed to providing value to its clients through fair and accurate pricing. With continued growth, the company required accurate, comprehensive, and immediate information regarding its sales, customer service, and retention operations. The company built an actuarial department and, in 2012, created a BI team to handle its growing data needs.

Solution

Trupanion selected Sisense as its BI tool due to its accurate and reliable data management capabilities, quick deployment, and user-friendly platform. Sisense allowed Trupanion to serve different audiences, including executives, regional managers, and front-line users, without requiring technical expertise. The tool enabled the company to gain deeper insights into market segments, monitor pricing and customer retention, and marry acquisition costs with customer lifetime values. Sisense's quick and light deployment allowed Trupanion to get proof of concept easily and quickly, meeting their need for a robust yet user-friendly BI solution.

Impact #1	Trupanion uses Sisense to gain deeper insights into market segments, monitoring pricing and customer retention by precise segments.
Impact #2	The company has TV monitors displaying department performance dashboards, allowing managers to keep an eye on team achievements and overall performance in real-time.
Impact #3	Customer service metrics are visible to all departments, helping to improve customer experiences.

Impact #1

Trupanion uses Sisense to gain deeper insights into market segments, monitoring pricing and customer retention by precise segments.

Impact #2

The company has TV monitors displaying department performance dashboards, allowing managers to keep an eye on team achievements and overall performance in real-time.

Impact #3

Customer service metrics are visible to all departments, helping to improve customer experiences.

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Overview

Trupanion Leverages Sisense for Real-Time Data Insights and Operational Efficiency

Operational Impact