Infor Case Studies True Textiles Weaves Birst Business Analytics into Key Production Processes

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	True Textiles Weaves Birst Business Analytics into Key Production Processes Infor

True Textiles Weaves Birst Business Analytics into Key Production Processes

Infor

Technology Category	Analytics & Modeling - Big Data Analytics Analytics & Modeling - Real Time Analytics
Applicable Functions	Discrete Manufacturing Sales & Marketing
Use Cases	Inventory Management Predictive Maintenance
Services	Data Science Services
Challenge	True Textiles, a leading manufacturer of commercial textiles, was using a traditional, on-premise Business Intelligence (BI) solution for nearly a decade. While the solution helped to combine the company’s disparate data sources, it was difficult to use, with limited functionality. Its costly licensing model made expansion of the deployment prohibitively expensive, so a small group of administrative and IT users ran reports for the rest of the organization. As additional questions arose, reports were modified and run again in a time-consuming, cumbersome process that reduced employee productivity and slowed decision-making. As their expectations shifted, they began to look for an easy-to-use, self-service solution that would give them quick access to advanced functionality. They needed a solution that could expand beyond their sales department to help them cost-effectively improve performance across the organization. Read More
About Customer	True Textiles is the world’s leading manufacturer of proprietary and open-line commercial textiles. The company offers a wide range of textile products and value-added services that contribute to the beauty, comfort, and performance of various spaces such as offices, hospitals, auditoriums, hotels, arenas, and more. True Textiles does everything from producing its own yarns to distributing its own fabrics, creating a vertical structure that is key to some of the organization’s boldest sustainability initiatives—including the introduction of the world’s first biobased panel fabric. With multiple manufacturing facilities in the U.S. and a triple-bottom-line approach that balances economic, environmental, and social equity concerns, True Textiles provides panel fabric, upholstery, wall covering, cubicle curtains, and more. Read More
Solution	After evaluating the BI market, True Textiles determined that, without augmentation from another costly reporting solution, data discovery tools and other analytics solutions could not match the quality of Birst’s pixel-perfect reporting. Birst offered the most extensive and complete functionality, at the lowest cost. Birst’s affordability is making it possible for them to deploy Birst wherever it’s needed, so that their users can gain immediate business insight that leads to more informed, faster decisions. Birst also offered the ability to automate distribution of regular reports to the company’s sales force. They are using Birst to not only automate regular reports that are proactively pushed out to their employees, but also to provide self-service, interactive dashboards that empower users to find exactly the information they need, when they need it. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Analytics & Modeling - Real Time Analytics

Applicable Functions

Discrete Manufacturing

Sales & Marketing

Use Cases

Inventory Management

Predictive Maintenance

Services

Data Science Services

Challenge

True Textiles, a leading manufacturer of commercial textiles, was using a traditional, on-premise Business Intelligence (BI) solution for nearly a decade. While the solution helped to combine the company’s disparate data sources, it was difficult to use, with limited functionality. Its costly licensing model made expansion of the deployment prohibitively expensive, so a small group of administrative and IT users ran reports for the rest of the organization. As additional questions arose, reports were modified and run again in a time-consuming, cumbersome process that reduced employee productivity and slowed decision-making. As their expectations shifted, they began to look for an easy-to-use, self-service solution that would give them quick access to advanced functionality. They needed a solution that could expand beyond their sales department to help them cost-effectively improve performance across the organization.

About Customer

True Textiles is the world’s leading manufacturer of proprietary and open-line commercial textiles. The company offers a wide range of textile products and value-added services that contribute to the beauty, comfort, and performance of various spaces such as offices, hospitals, auditoriums, hotels, arenas, and more. True Textiles does everything from producing its own yarns to distributing its own fabrics, creating a vertical structure that is key to some of the organization’s boldest sustainability initiatives—including the introduction of the world’s first biobased panel fabric. With multiple manufacturing facilities in the U.S. and a triple-bottom-line approach that balances economic, environmental, and social equity concerns, True Textiles provides panel fabric, upholstery, wall covering, cubicle curtains, and more.

Solution

After evaluating the BI market, True Textiles determined that, without augmentation from another costly reporting solution, data discovery tools and other analytics solutions could not match the quality of Birst’s pixel-perfect reporting. Birst offered the most extensive and complete functionality, at the lowest cost. Birst’s affordability is making it possible for them to deploy Birst wherever it’s needed, so that their users can gain immediate business insight that leads to more informed, faster decisions. Birst also offered the ability to automate distribution of regular reports to the company’s sales force. They are using Birst to not only automate regular reports that are proactively pushed out to their employees, but also to provide self-service, interactive dashboards that empower users to find exactly the information they need, when they need it.

Impact #1	True Textiles launched an initial Birst deployment by recreating the basic sales and performance reports previously provided by its former BI solution. To those reports, the organization quickly added reporting on sales trends, and snapshots comparing sales performance week-over-week and year-over-year.
Impact #2	Additionally, customer service metrics such as order history, on-time performance, and order delays are helping the organization to further enhance customer satisfaction, while an ongoing rollout of Birst for the iPad is providing sales representatives with access to sales and order information while on the road and in customer meetings.
Impact #3	With access to sales, order, and inventory analytics, employees are spending significantly less time managing products throughout their life cycles. Other reports are leading to a reduction in product defects.

Impact #1

True Textiles launched an initial Birst deployment by recreating the basic sales and performance reports previously provided by its former BI solution. To those reports, the organization quickly added reporting on sales trends, and snapshots comparing sales performance week-over-week and year-over-year.

Impact #2

Additionally, customer service metrics such as order history, on-time performance, and order delays are helping the organization to further enhance customer satisfaction, while an ongoing rollout of Birst for the iPad is providing sales representatives with access to sales and order information while on the road and in customer meetings.

Impact #3

With access to sales, order, and inventory analytics, employees are spending significantly less time managing products throughout their life cycles. Other reports are leading to a reduction in product defects.

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Overview

True Textiles Weaves Birst Business Analytics into Key Production Processes

Operational Impact