NETSCOUT
Case Studies
Troubleshooting Microsoft Teams UCaaS in Transformed Wi-Fi Networks
Overview
Troubleshooting Microsoft Teams UCaaS in Transformed Wi-Fi NetworksNETSCOUT |
Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - Ethernet Networks & Connectivity - WiFi | |
Pharmaceuticals | |
Business Operation Human Resources | |
Remote Collaboration Remote Control | |
System Integration Testing & Certification | |
Operational Impact
Efficient, cost-contained approach to resolving executive-level MS Teams performance issue | |
IT-recommended practices established for global MS Teams rollout | |
Lessons learned during this initial MS Teams installation phase would also be applied during later global rollout activities to assure a successful voice service transition on this cloud-based UCaaS platform in a manner that supported employee productivity, Contact Center operations business continuity, and high-level customer service performance. | |
Quantitative Benefit
99.999% uptime service level agreement (SLA) with Microsoft to assure high-quality MS Teams performance | |