BILT
Case Studies
TRINITY Enhances Customer Experience for Rapid Growth with IoT Solution
Overview
TRINITY Enhances Customer Experience for Rapid Growth with IoT SolutionBILT |
Application Infrastructure & Middleware - Database Management & Storage Infrastructure as a Service (IaaS) - Cloud Storage Services | |
Consumer Goods Retail | |
Sales & Marketing | |
Virtual Prototyping & Product Testing | |
Training | |
Operational Impact
The partnership with BILT has not only improved TRINITY's customer experience but also provided valuable customer and product insights that fuel continuous product improvement and additional growth. Reviews on the BILT app indicate that customers appreciate the enhanced set-up assistance. Occasionally, customers reach out to TRINITY via the BILT app to locate missing parts, and the app facilitates getting customers the help they need. The app also makes it easy for customer support reps to contact customers who need help if they’ve registered their product in the app. This revolutionary connection between customers and the brand has significantly improved the overall customer experience. | |
Quantitative Benefit
Continuous increase in sales without a corresponding spike in customer support costs | |
Reduction in product returns due to assembly-related issues | |
Minimization of customer service calls | |