Celigo Case Studies Trilogy's Global Business Expansion with integrator.io

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	Trilogy's Global Business Expansion with integrator.io Celigo

Trilogy's Global Business Expansion with integrator.io

Celigo

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	E-Commerce Marine & Shipping
Applicable Functions	Procurement Sales & Marketing
Services	System Integration
Challenge	Trilogy, a multi-location organization based in Australia and New Zealand, is renowned for its high-performance natural skincare products. The company ships orders globally on a daily basis, which necessitates a robust and efficient order management system. Trilogy's e-commerce side involves intercompany drop shipping, which requires compliance with certain standards for generating purchase orders and invoices. The company faced complex issues due to its international order volume and needed a way to automate and simplify their processes. They were using an FTP Server for packing notifications and shipping confirmations, and a custom workflow to automatically generate an invoice once an item was shipped. However, the process was complex and required a more streamlined solution. Read More
About Customer	Trilogy is a multi-location organization based in Australia and New Zealand, known for producing award-winning high-performance natural skincare products. The company has an international reputation and is respected and endorsed by dermatologists, beauty editors, doctors, and celebrities. Trilogy's Certified Organic Rosehip Oil has an international following. With over a decade of research, development, and natural product innovation, Trilogy makes natural products that not only perform better, they are better – ethically, aesthetically, and environmentally. Trilogy ships orders globally on a daily basis and has done over $12 million in sales in China alone this year. Read More
Solution	Trilogy consulted with Celigo and McPhee, their 3PL provider, to devise a solution. They decided to use Shopify and Magento 2 integration applications, which were configured to send order information from Shopify and Magento 2 to both NetSuite and the 3PL system upon customer checkout. This solution automated the order invoices and ensured the data complied with Trilogy’s standards. The integration applications facilitated invoices in a really good way, making it easy for Trilogy's accounts team to consolidate and reconcile against payment gateways. The solution simplified a complex process, making it easy for Trilogy to manage their international order volume. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

E-Commerce

Marine & Shipping

Applicable Functions

Procurement

Sales & Marketing

Services

System Integration

Challenge

Trilogy, a multi-location organization based in Australia and New Zealand, is renowned for its high-performance natural skincare products. The company ships orders globally on a daily basis, which necessitates a robust and efficient order management system. Trilogy's e-commerce side involves intercompany drop shipping, which requires compliance with certain standards for generating purchase orders and invoices. The company faced complex issues due to its international order volume and needed a way to automate and simplify their processes. They were using an FTP Server for packing notifications and shipping confirmations, and a custom workflow to automatically generate an invoice once an item was shipped. However, the process was complex and required a more streamlined solution.

About Customer

Trilogy is a multi-location organization based in Australia and New Zealand, known for producing award-winning high-performance natural skincare products. The company has an international reputation and is respected and endorsed by dermatologists, beauty editors, doctors, and celebrities. Trilogy's Certified Organic Rosehip Oil has an international following. With over a decade of research, development, and natural product innovation, Trilogy makes natural products that not only perform better, they are better – ethically, aesthetically, and environmentally. Trilogy ships orders globally on a daily basis and has done over $12 million in sales in China alone this year.

Solution

Trilogy consulted with Celigo and McPhee, their 3PL provider, to devise a solution. They decided to use Shopify and Magento 2 integration applications, which were configured to send order information from Shopify and Magento 2 to both NetSuite and the 3PL system upon customer checkout. This solution automated the order invoices and ensured the data complied with Trilogy’s standards. The integration applications facilitated invoices in a really good way, making it easy for Trilogy's accounts team to consolidate and reconcile against payment gateways. The solution simplified a complex process, making it easy for Trilogy to manage their international order volume.

Impact #1	The integration initiatives put in place by Trilogy have been integral in meeting sales peak volume during peak seasons similar to Black Friday and Cyber Monday that Australia experiences. The automated processes, including an order-to-fulfillment process, have been essential for scaling operations to hit growth targets. Trilogy has prepared their processes for the consistent year over year multi-million dollar sales and to seamlessly deliver during the peak seasons they experience. The solution has not only simplified a complex process but also made it easy for Trilogy to manage their international order volume.

Impact #1

The integration initiatives put in place by Trilogy have been integral in meeting sales peak volume during peak seasons similar to Black Friday and Cyber Monday that Australia experiences. The automated processes, including an order-to-fulfillment process, have been essential for scaling operations to hit growth targets. Trilogy has prepared their processes for the consistent year over year multi-million dollar sales and to seamlessly deliver during the peak seasons they experience. The solution has not only simplified a complex process but also made it easy for Trilogy to manage their international order volume.

Benefit #1	Automated order invoices
Benefit #2	Streamlined order information transfer from Shopify and Magento 2 to NetSuite and the 3PL system
Benefit #3	Simplified reconciliation against payment gateways

Benefit #1

Automated order invoices

Benefit #2

Streamlined order information transfer from Shopify and Magento 2 to NetSuite and the 3PL system

Benefit #3

Simplified reconciliation against payment gateways

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Overview

Trilogy's Global Business Expansion with integrator.io

Operational Impact

Quantitative Benefit