Case Studies Tribune Technology Monitors Performance of 50+ Web Properties with New Relic

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	Tribune Technology Monitors Performance of 50+ Web Properties with New Relic

Tribune Technology Monitors Performance of 50+ Web Properties with New Relic

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Functions	Discrete Manufacturing Quality Assurance
Use Cases	Predictive Maintenance Real-Time Location System (RTLS)
Services	Cloud Planning, Design & Implementation Services Data Science Services
Challenge	Tribune Technology, a subsidiary of the Tribune Company, manages the digital operations of eight major daily newspapers, 23 broadcast stations and a number of national network site partners. The company serves approximately 400 to 500 million pageviews per month, mostly in publishing news content for consumers. The company's digital landscape is constantly changing, especially in terms of mobile websites and device applications. This results in an extraordinarily complex system that gets more complex by the day. Before using New Relic, Tribune Technology lacked the application instrumentation necessary to achieve real time insight into emerging issues. During production incidents, the company had trouble finding where application bottlenecks were occurring. The system monitors would fire, but the company couldn’t immediately tell what might be causing the problem. No consumer facing website can afford delays like that, so the company needed to find a more acceptable solution. Read More
About Customer	Tribune Technology is a subsidiary of the Tribune Company, one of America’s leading news and information networks. The company is responsible for managing the digital operations of eight major daily newspapers, 23 broadcast stations and a number of national network site partners. Some of the digital solutions provided by Tribune Technology are for WGN America, the Los Angeles Times, the Chicago Tribune, the Baltimore Sun, and dozens of other properties across the United States. These properties attract more than 60 million unique visitors per month. The company runs on a self-hosted Cisco Unified Computing System (UCS) environment, as well as utilizing services from both Microsoft Windows Azure and the Amazon Elastic Compute Cloud (EC2). Other key components include Ruby, Java, Microsoft .NET Framework, PHP, Apache Solr, FAST Search & Transfer ASA, Oracle, PostgreSQL, and MySQL. Read More
Solution	When Tribune Technology began looking for a better approach to application monitoring in 2011, New Relic quickly emerged as the obvious choice. New Relic offered support for all of the company's main platforms and frameworks. It was also easy to implement, with the company up and running in no time at all. New Relic now monitors a variety of Tribune applications — from backend content delivery services to 50+ consumer facing websites — offering unprecedented visibility into a challenging environment. The company has found all New Relic features useful, but relies most heavily on Apdex and Transaction Traces to drive investigation and analysis. The latter is especially helpful for dissecting long running transactions when drilling into bottlenecks, either due to production issues or during performance testing. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Functions

Discrete Manufacturing

Quality Assurance

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Cloud Planning, Design & Implementation Services

Data Science Services

Challenge

Tribune Technology, a subsidiary of the Tribune Company, manages the digital operations of eight major daily newspapers, 23 broadcast stations and a number of national network site partners. The company serves approximately 400 to 500 million pageviews per month, mostly in publishing news content for consumers. The company's digital landscape is constantly changing, especially in terms of mobile websites and device applications. This results in an extraordinarily complex system that gets more complex by the day. Before using New Relic, Tribune Technology lacked the application instrumentation necessary to achieve real time insight into emerging issues. During production incidents, the company had trouble finding where application bottlenecks were occurring. The system monitors would fire, but the company couldn’t immediately tell what might be causing the problem. No consumer facing website can afford delays like that, so the company needed to find a more acceptable solution.

About Customer

Tribune Technology is a subsidiary of the Tribune Company, one of America’s leading news and information networks. The company is responsible for managing the digital operations of eight major daily newspapers, 23 broadcast stations and a number of national network site partners. Some of the digital solutions provided by Tribune Technology are for WGN America, the Los Angeles Times, the Chicago Tribune, the Baltimore Sun, and dozens of other properties across the United States. These properties attract more than 60 million unique visitors per month. The company runs on a self-hosted Cisco Unified Computing System (UCS) environment, as well as utilizing services from both Microsoft Windows Azure and the Amazon Elastic Compute Cloud (EC2). Other key components include Ruby, Java, Microsoft .NET Framework, PHP, Apache Solr, FAST Search & Transfer ASA, Oracle, PostgreSQL, and MySQL.

Solution

When Tribune Technology began looking for a better approach to application monitoring in 2011, New Relic quickly emerged as the obvious choice. New Relic offered support for all of the company's main platforms and frameworks. It was also easy to implement, with the company up and running in no time at all. New Relic now monitors a variety of Tribune applications — from backend content delivery services to 50+ consumer facing websites — offering unprecedented visibility into a challenging environment. The company has found all New Relic features useful, but relies most heavily on Apdex and Transaction Traces to drive investigation and analysis. The latter is especially helpful for dissecting long running transactions when drilling into bottlenecks, either due to production issues or during performance testing.

Impact #1	New Relic has completely changed how Tribune Technology troubleshoots issues, leading to far greater efficiency and precision — not to mention significantly less downtime.
Impact #2	With New Relic, the company can pinpoint hotspots across their operating environment in near real time.
Impact #3	The company is no longer in the business of blindly rolling back production changes. They can approach these issues far more systematically, focusing on real trouble areas instead of wasting precious time looking at systems that are running perfectly fine.

Impact #1

New Relic has completely changed how Tribune Technology troubleshoots issues, leading to far greater efficiency and precision — not to mention significantly less downtime.

Impact #2

With New Relic, the company can pinpoint hotspots across their operating environment in near real time.

Impact #3

The company is no longer in the business of blindly rolling back production changes. They can approach these issues far more systematically, focusing on real trouble areas instead of wasting precious time looking at systems that are running perfectly fine.

Benefit #1	The company serves approximately 400 to 500 million pageviews per month.
Benefit #2	The properties attract more than 60 million unique visitors per month.

Benefit #1

The company serves approximately 400 to 500 million pageviews per month.

Benefit #2

The properties attract more than 60 million unique visitors per month.

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Overview

Tribune Technology Monitors Performance of 50+ Web Properties with New Relic

Operational Impact

Quantitative Benefit