Extensiv Case Studies Trekka Logistics Enhances Customer Experience with Extensiv 3PL Warehouse Manager

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	Trekka Logistics Enhances Customer Experience with Extensiv 3PL Warehouse Manager Extensiv

Trekka Logistics Enhances Customer Experience with Extensiv 3PL Warehouse Manager

Extensiv

Technology Category	Functional Applications - Inventory Management Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Last Mile Delivery
Challenge	Trekka Logistics, a company specializing in servicing small businesses, was facing a challenge in providing the same level of service that an enterprise business would receive. The company was founded to cater to the ecommerce and distribution needs of small and emerging businesses, which often did not receive the necessary services from their previous fulfillment partners due to their relatively lower order volumes. Trekka Logistics aimed to offer a space for these companies to grow, but this required a warehouse management system (WMS) with a high degree of flexibility in their workflows. Automation was crucial for operating at scale, but the company also needed to be dynamic enough to provide a high level of customization to their customers. Read More
About Customer	Trekka Logistics is a company that specializes in servicing small businesses, particularly in the ecommerce and distribution sectors. The company was founded with the aim of catering to the unique needs of small and emerging businesses that often did not receive the necessary services from their previous fulfillment partners. With over 20 years of experience in logistics, transportation, warehousing, and distribution, Trekka Logistics has the expertise to find the right solutions for any company. They understand the complexities of today’s global market and have the tools to make the world smaller and simpler for small businesses. Read More
Solution	Trekka Logistics implemented Extensiv 3PL Warehouse Manager to meet their needs. This solution provided the structured automation needed to increase their agility, enabling them to better serve their customers and take on many new ones. The customer portal of Extensiv 3PL Warehouse Manager offered greater transparency for their customers and allowed them to self-serve for their order status, tracking information, and order charges. The software also enabled Trekka to utilize auto-notifications and push information directly to customers in real time. It captured all charges on a line-item level, which helped their customers to budget and forecast based on their needs and changing trends in specific industries. In addition to the customer portal, real-time inventory visibility was a key benefit of using Extensiv 3PL Warehouse Manager. The software integrated with Amazon, ShipStation, Shopify, Shopify Plus, and Walmart stores, and came with built-in assembly, and other features that allowed Trekka Logistics to scale their operations dramatically. Read More Log in to view content
Contents

Technology Category

Functional Applications - Inventory Management Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Last Mile Delivery

Challenge

Trekka Logistics, a company specializing in servicing small businesses, was facing a challenge in providing the same level of service that an enterprise business would receive. The company was founded to cater to the ecommerce and distribution needs of small and emerging businesses, which often did not receive the necessary services from their previous fulfillment partners due to their relatively lower order volumes. Trekka Logistics aimed to offer a space for these companies to grow, but this required a warehouse management system (WMS) with a high degree of flexibility in their workflows. Automation was crucial for operating at scale, but the company also needed to be dynamic enough to provide a high level of customization to their customers.

About Customer

Trekka Logistics is a company that specializes in servicing small businesses, particularly in the ecommerce and distribution sectors. The company was founded with the aim of catering to the unique needs of small and emerging businesses that often did not receive the necessary services from their previous fulfillment partners. With over 20 years of experience in logistics, transportation, warehousing, and distribution, Trekka Logistics has the expertise to find the right solutions for any company. They understand the complexities of today’s global market and have the tools to make the world smaller and simpler for small businesses.

Solution

Trekka Logistics implemented Extensiv 3PL Warehouse Manager to meet their needs. This solution provided the structured automation needed to increase their agility, enabling them to better serve their customers and take on many new ones. The customer portal of Extensiv 3PL Warehouse Manager offered greater transparency for their customers and allowed them to self-serve for their order status, tracking information, and order charges. The software also enabled Trekka to utilize auto-notifications and push information directly to customers in real time. It captured all charges on a line-item level, which helped their customers to budget and forecast based on their needs and changing trends in specific industries. In addition to the customer portal, real-time inventory visibility was a key benefit of using Extensiv 3PL Warehouse Manager. The software integrated with Amazon, ShipStation, Shopify, Shopify Plus, and Walmart stores, and came with built-in assembly, and other features that allowed Trekka Logistics to scale their operations dramatically.

Impact #1	The implementation of Extensiv 3PL Warehouse Manager has transformed Trekka Logistics from a small warehouse maintaining just a few customers, to a fully automated warehouse operation, processing more than 190,000 orders in the past year. The software has opened new sales channels due to the increased ability to process and support customers’ needs, leading to an 81% increase in their customer base since adoption. Trekka Logistics rates their support experience with Extensiv as “fantastic,” saying that they receive the same level of personalization and care that they provide to their own customers. The company expects to continue to grow, impacting the fulfillment world one small business at a time.

Impact #1

The implementation of Extensiv 3PL Warehouse Manager has transformed Trekka Logistics from a small warehouse maintaining just a few customers, to a fully automated warehouse operation, processing more than 190,000 orders in the past year. The software has opened new sales channels due to the increased ability to process and support customers’ needs, leading to an 81% increase in their customer base since adoption. Trekka Logistics rates their support experience with Extensiv as “fantastic,” saying that they receive the same level of personalization and care that they provide to their own customers. The company expects to continue to grow, impacting the fulfillment world one small business at a time.

Benefit #1	57% Revenue Growth each quarter during the first year
Benefit #2	81% Increase in new customers since adoption
Benefit #3	190k+ orders shipped using Extensiv 3PL Warehouse Manager

Benefit #1

57% Revenue Growth each quarter during the first year

Benefit #2

81% Increase in new customers since adoption

Benefit #3

190k+ orders shipped using Extensiv 3PL Warehouse Manager

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Overview

Trekka Logistics Enhances Customer Experience with Extensiv 3PL Warehouse Manager

Operational Impact

Quantitative Benefit