Domo Case Studies Traveloka's Implementation of Domo for Real-Time Data Analytics

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	Traveloka's Implementation of Domo for Real-Time Data Analytics Domo

Traveloka's Implementation of Domo for Real-Time Data Analytics

Domo

Technology Category	Analytics & Modeling - Big Data Analytics Analytics & Modeling - Real Time Analytics
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Quality Analytics Real-Time Location System (RTLS)
Services	Data Science Services
Challenge	Traveloka, a leading online travel portal in Southeast Asia, operates in a highly dynamic and competitive space. Any disruptions to the platform, even for a few minutes, could result in significant revenue loss. The company needed a tool that could provide real-time alerts for any disruptions, enabling quick rectification. Additionally, Traveloka required a self-service solution due to the high volume of employees needing access to data. The company was looking for a solution that could avoid creating a bottleneck for information and allow employees to serve themselves. Read More
About Customer	Traveloka is Indonesia's first unicorn and a popular online portal for travelers in Southeast Asia. The platform allows users to book flights, hotels, attractions, and train tickets throughout the region and around the world. Operating in an extremely fast, dynamic, and competitive space, the company can lose hundreds of thousands of dollars in potential revenue if the platform faces issues even for a couple of minutes. A large volume of its employees were hungry for data, necessitating a self-service solution. Read More
Solution	After a five-month review period where 30 data analytics solutions were assessed, Traveloka chose Domo for its self-service capabilities, Personalised Data Permission (PDP), and alert features. Domo's self-service feature allowed hundreds of Traveloka's employees to access the platform without creating a bottleneck. The PDP feature enabled Traveloka to provide useful information to all 7,000 people in its network. Domo's alert feature was valuable to Traveloka's business as it allowed users to slice and dice data, set alerts for specific metrics, and access data that mattered to them at that exact moment. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Big Data Analytics

Analytics & Modeling - Real Time Analytics

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Quality Analytics

Real-Time Location System (RTLS)

Services

Data Science Services

Challenge

Traveloka, a leading online travel portal in Southeast Asia, operates in a highly dynamic and competitive space. Any disruptions to the platform, even for a few minutes, could result in significant revenue loss. The company needed a tool that could provide real-time alerts for any disruptions, enabling quick rectification. Additionally, Traveloka required a self-service solution due to the high volume of employees needing access to data. The company was looking for a solution that could avoid creating a bottleneck for information and allow employees to serve themselves.

About Customer

Traveloka is Indonesia's first unicorn and a popular online portal for travelers in Southeast Asia. The platform allows users to book flights, hotels, attractions, and train tickets throughout the region and around the world. Operating in an extremely fast, dynamic, and competitive space, the company can lose hundreds of thousands of dollars in potential revenue if the platform faces issues even for a couple of minutes. A large volume of its employees were hungry for data, necessitating a self-service solution.

Solution

After a five-month review period where 30 data analytics solutions were assessed, Traveloka chose Domo for its self-service capabilities, Personalised Data Permission (PDP), and alert features. Domo's self-service feature allowed hundreds of Traveloka's employees to access the platform without creating a bottleneck. The PDP feature enabled Traveloka to provide useful information to all 7,000 people in its network. Domo's alert feature was valuable to Traveloka's business as it allowed users to slice and dice data, set alerts for specific metrics, and access data that mattered to them at that exact moment.

Impact #1	Domo's self-service feature allowed hundreds of Traveloka's employees to access the platform without creating a bottleneck.
Impact #2	The Personalised Data Permission (PDP) feature enabled Traveloka to provide useful information to all 7,000 people in its network.
Impact #3	Domo's alert feature allowed users to slice and dice data, set alerts for specific metrics, and access data that mattered to them at that exact moment.

Impact #1

Domo's self-service feature allowed hundreds of Traveloka's employees to access the platform without creating a bottleneck.

Impact #2

The Personalised Data Permission (PDP) feature enabled Traveloka to provide useful information to all 7,000 people in its network.

Impact #3

Domo's alert feature allowed users to slice and dice data, set alerts for specific metrics, and access data that mattered to them at that exact moment.

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Overview

Traveloka's Implementation of Domo for Real-Time Data Analytics

Operational Impact