RingCentral
Case Studies
Travelers Haven Enhances Efficiency and Communication with RingCentral Office and Glip
Overview
Travelers Haven Enhances Efficiency and Communication with RingCentral Office and GlipRingCentral |
Networks & Connectivity - 5G | |
Buildings Telecommunications | |
Quality Assurance Sales & Marketing | |
Personnel Tracking & Monitoring Time Sensitive Networking | |
System Integration | |
Operational Impact
The adoption of RingCentral Office and RingCentral Glip has significantly improved the efficiency of Travelers Haven's operations. The company has seen a significant reduction in the number of missed calls, which has improved customer service and increased the likelihood of winning deals. The ability to share and collaborate around images has also improved communication and eliminated misunderstandings, making the company's core workflows more efficient. The improved communication and collaboration have also increased the number of orders a territory manager can handle in a day, improving the company's productivity. The company has also seen an increase in sales since adopting the new systems. The improved efficiency and communication have also allowed the company to respond to client requests faster, increasing the likelihood of winning deals. | |
Quantitative Benefit
Reduced the percentage of missed calls from more than 30 percent to less than 5 percent. | |
Sales rose about 11 percent in the seven months since adopting RingCentral Glip. | |
Increased the number of orders a territory manager can handle in a day from five or six to eight. | |