Zenoss Case Studies TransUnion Case Study

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	TransUnion Case Study Zenoss

TransUnion Case Study

Zenoss

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Cybersecurity Predictive Maintenance
Services	System Integration
Challenge	TransUnion, a global credit reporting and information management services company, had a complex IT operation spread across 30+ countries. The company's business revolves around reliable, secure information management and the exchange of massive amounts of data. The IT team was responsible for monitoring strategic initiatives globally. However, before Zenoss, TransUnion had multiple unconnected monitoring tools that were islands unto themselves, costing the company a great deal of money. The IT team had huge gaps in monitoring capabilities because the tools were unreliable and there was no integration between disparate tools or systems. Read More
About Customer	TransUnion is a global credit reporting and information management services company that provides services to 45,000 businesses and 500 million consumers. The company's IT operations are spread across 30+ countries. In recent years, TransUnion has expanded its offerings to include trended data, background checks, benefits verification, fraud protection, identity protection, and other risk management tools. The company's entire business revolves around reliable, secure information management and the exchange of massive amounts of data. Read More
Solution	TransUnion chose Zenoss for its flexibility and scalability. Zenoss integrates easily with Cisco UCS, VMware, and other enterprise technology stacks to provide TransUnion with visibility and insight into its services and infrastructure. Zenoss' self-service approach to IT monitoring allowed departments across TransUnion to monitor themselves and provided solutions for scalable adoption. With Zenoss, the TransUnion Global Operations Center (GOC) went from 16 tools to two or three tools providing different views of critical business services. Zenoss provided a significant raise in the amount of information available, significantly reducing remediation time. By automating IT monitoring, the Zenoss solution brings consistency to the event identification and resolution process, empowering operators to prioritize their responses, enhance their monitoring capabilities, and significantly shorten time to resolution. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Predictive Maintenance

Services

System Integration

Challenge

TransUnion, a global credit reporting and information management services company, had a complex IT operation spread across 30+ countries. The company's business revolves around reliable, secure information management and the exchange of massive amounts of data. The IT team was responsible for monitoring strategic initiatives globally. However, before Zenoss, TransUnion had multiple unconnected monitoring tools that were islands unto themselves, costing the company a great deal of money. The IT team had huge gaps in monitoring capabilities because the tools were unreliable and there was no integration between disparate tools or systems.

About Customer

TransUnion is a global credit reporting and information management services company that provides services to 45,000 businesses and 500 million consumers. The company's IT operations are spread across 30+ countries. In recent years, TransUnion has expanded its offerings to include trended data, background checks, benefits verification, fraud protection, identity protection, and other risk management tools. The company's entire business revolves around reliable, secure information management and the exchange of massive amounts of data.

Solution

TransUnion chose Zenoss for its flexibility and scalability. Zenoss integrates easily with Cisco UCS, VMware, and other enterprise technology stacks to provide TransUnion with visibility and insight into its services and infrastructure. Zenoss' self-service approach to IT monitoring allowed departments across TransUnion to monitor themselves and provided solutions for scalable adoption. With Zenoss, the TransUnion Global Operations Center (GOC) went from 16 tools to two or three tools providing different views of critical business services. Zenoss provided a significant raise in the amount of information available, significantly reducing remediation time. By automating IT monitoring, the Zenoss solution brings consistency to the event identification and resolution process, empowering operators to prioritize their responses, enhance their monitoring capabilities, and significantly shorten time to resolution.

Impact #1	Increased service reliability
Impact #2	Improved identification of incidents
Impact #3	Faster response and resolution times

Impact #1

Increased service reliability

Impact #2

Improved identification of incidents

Impact #3

Faster response and resolution times

Benefit #1	Cost savings from reduced number of monitoring tools
Benefit #2	Significant reduction in remediation time

Benefit #1

Cost savings from reduced number of monitoring tools

Benefit #2

Significant reduction in remediation time

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Overview

TransUnion Case Study

Operational Impact

Quantitative Benefit