PagerDuty Case Studies Transportation and logistics leader reduces scheduling effort by 92% with Catalytic

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	Transportation and logistics leader reduces scheduling effort by 92% with Catalytic PagerDuty

Transportation and logistics leader reduces scheduling effort by 92% with Catalytic

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Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Inventory Management Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	The transportation and logistics company was facing internal and external pressures to increase their operational efficiency. Much of the operational work was manual and tactical, often leading to high turnover rates due to lack of employee motivation and engagement. At the same time, there was pressure to do more with less, as consumer expectations were high, yet most were unwilling to pay more for the convenience of faster shipping. The company needed to align repetitive tasks with automation and enable employees to focus on the engaging, human-centric functions that drive value to the employee, the company, and customers. Read More
About Customer	The customer is a leader in the transportation and logistics industry, with a business presence that spans across 100+ countries. The company has over 10,000 employees and is structured in a way that enables automation to serve as a powerful, positive tool for employees. The company's largest department is the Customer Relations team, which is responsible for day-to-day operations on behalf of its customers. This function is supported by its Operational Excellence team, who works with those individuals to identify manual tasks and inefficient processes that can be improved by automation. The Operational Excellence team then collaborates with the Automation team to put together a path forward. Read More
Solution	The company addressed these challenges head-on with automation technology. They developed a sophisticated strategy with a clear mission: align repetitive tasks with automation and enable employees to focus on the engaging, human-centric functions that drive value to the employee, the company, and customers. The company's Automation team has created thousands of bots using AutoHotKey programming to elevate its employees and processes, and, with the addition of Catalytic, is able to take its automation strategy to the next level. With Catalytic, the company has automated 75% of the tasks associated with appointment scheduling. Data is now collected automatically from forwarded emails, and then formatted appropriately and entered into different portals to set appointments as needed. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Inventory Management

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

The transportation and logistics company was facing internal and external pressures to increase their operational efficiency. Much of the operational work was manual and tactical, often leading to high turnover rates due to lack of employee motivation and engagement. At the same time, there was pressure to do more with less, as consumer expectations were high, yet most were unwilling to pay more for the convenience of faster shipping. The company needed to align repetitive tasks with automation and enable employees to focus on the engaging, human-centric functions that drive value to the employee, the company, and customers.

About Customer

The customer is a leader in the transportation and logistics industry, with a business presence that spans across 100+ countries. The company has over 10,000 employees and is structured in a way that enables automation to serve as a powerful, positive tool for employees. The company's largest department is the Customer Relations team, which is responsible for day-to-day operations on behalf of its customers. This function is supported by its Operational Excellence team, who works with those individuals to identify manual tasks and inefficient processes that can be improved by automation. The Operational Excellence team then collaborates with the Automation team to put together a path forward.

Solution

The company addressed these challenges head-on with automation technology. They developed a sophisticated strategy with a clear mission: align repetitive tasks with automation and enable employees to focus on the engaging, human-centric functions that drive value to the employee, the company, and customers. The company's Automation team has created thousands of bots using AutoHotKey programming to elevate its employees and processes, and, with the addition of Catalytic, is able to take its automation strategy to the next level. With Catalytic, the company has automated 75% of the tasks associated with appointment scheduling. Data is now collected automatically from forwarded emails, and then formatted appropriately and entered into different portals to set appointments as needed.

Impact #1	The company reduced the manual effort required for appointment scheduling by 92%, resulting in a savings of more than $100,000 per year.
Impact #2	When fully scaled across the company, the company anticipates more than $1 million in cost savings.
Impact #3	Employees are moving into revenue-generating roles, which represents a more valuable, meaningful experience.

Impact #1

The company reduced the manual effort required for appointment scheduling by 92%, resulting in a savings of more than $100,000 per year.

Impact #2

When fully scaled across the company, the company anticipates more than $1 million in cost savings.

Impact #3

Employees are moving into revenue-generating roles, which represents a more valuable, meaningful experience.

Benefit #1	75% of tasks associated with appointment scheduling automated
Benefit #2	92% reduction of manual tasks
Benefit #3	$100,000+ in cost savings

Benefit #1

75% of tasks associated with appointment scheduling automated

Benefit #2

92% reduction of manual tasks

Benefit #3

$100,000+ in cost savings

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Overview

Transportation and logistics leader reduces scheduling effort by 92% with Catalytic

Operational Impact

Quantitative Benefit