Translation Services Company Drives Decisions with Data Goldmine

Lior initially explored the possibility of expanding development of their in-house analytics software development, but deemed it too expensive and time-consuming to make it worth the effort to create and maintain. He then went on to evaluate BI solutions from several leading BI software vendors before finding Sisense. During an early web demo, Lior was able to implement Sisense running on top of the live OHT data running on a standard desktop PC. Seeing this made purchasing Sisense a quick decision for Lior and he sent his team for training. The result was a live, fully-functional BI solution in three weeks from the initial demo. It took just three hours of planning and ten hours of implementation to be up and running with all the initial reports that Lior required. OHT uses Sisense in three major areas across their company. Their first basic use of Sisense was a high level management dashboard that allows them to look at overall sales, number of projects, number of customers, and number of repeating customers. From there they built dashboards for their sales managers, which allows them to see everything regarding their salespeople and customers. They can look at their team as a whole or select a specific salesperson and their associated customers in order to see top customers, which customers need a little more attention, and which customers should be taken out of the sales process because their potential is not high enough. Finally, they created a dashboard for their translation team, which allows monitoring of project quality according to 30 different parameters and can alert them when a translator’s quality drops below a certain point.