Twilio Case Studies Transforming the Hiring Process: Indeed's Use of Twilio for Virtual Interviews

	Transforming the Hiring Process: Indeed's Use of Twilio for Virtual Interviews Twilio

Transforming the Hiring Process: Indeed's Use of Twilio for Virtual Interviews

Twilio

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Sensors - Camera / Video Systems
Applicable Industries	Equipment & Machinery Telecommunications
Applicable Functions	Sales & Marketing
Use Cases	Speech Recognition Time Sensitive Networking
Services	System Integration
Challenge	In the wake of the COVID-19 pandemic, companies worldwide faced a surge in demand and the need to find qualified candidates as efficiently as possible. Traditional on-site interviews were no longer feasible, and the entire hiring process, from application to onboarding, had to be carried out remotely. This posed a significant challenge for Indeed, the world's top job site, which had to adapt to serve users under entirely new circumstances. The company needed to find a way to facilitate the hiring process in the era of COVID-19, ensuring that they could connect with the right candidates at the right time, regardless of their location. Read More
About Customer	Indeed is a leading job site that aggregates job postings from various sources, saving time and money for applicants and organizations alike. The company has been a pioneer in the digital landscape, transforming the hiring process with its innovative solutions. Indeed's mission is to help people get jobs, and it has been successful in doing so, with 10 jobs added every second and 250 million unique monthly visitors. The company operates globally and is considered an enterprise in terms of size. Indeed's services are used across various industries, with a particular focus on on-demand services. Read More
Solution	To address this challenge, Indeed's developers leveraged the power of Twilio APIs, including Programmable Video, Voice, Messaging, and Conversations, to build and deploy a browser-based virtual interviewing platform that integrates seamlessly with their hiring ecosystem. This tool allowed them to modernize their hiring process, accommodating long-term growth, deep customization, and multi-channel capabilities. Unlike other video conferencing options, Twilio APIs gave Indeed's developers the freedom to customize every aspect of their solution, including recruiting-specific functions and visualizations. The platform also made creative use of the Twilio Conversations API, offering integrated chat functionality alongside video calls, voice calls when connectivity is poor, and integrated SMS notifications, making the hiring process an integrated and efficient experience. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Sensors - Camera / Video Systems

Applicable Industries

Equipment & Machinery

Telecommunications

Applicable Functions

Sales & Marketing

Use Cases

Speech Recognition

Time Sensitive Networking

Services

System Integration

Challenge

In the wake of the COVID-19 pandemic, companies worldwide faced a surge in demand and the need to find qualified candidates as efficiently as possible. Traditional on-site interviews were no longer feasible, and the entire hiring process, from application to onboarding, had to be carried out remotely. This posed a significant challenge for Indeed, the world's top job site, which had to adapt to serve users under entirely new circumstances. The company needed to find a way to facilitate the hiring process in the era of COVID-19, ensuring that they could connect with the right candidates at the right time, regardless of their location.

About Customer

Indeed is a leading job site that aggregates job postings from various sources, saving time and money for applicants and organizations alike. The company has been a pioneer in the digital landscape, transforming the hiring process with its innovative solutions. Indeed's mission is to help people get jobs, and it has been successful in doing so, with 10 jobs added every second and 250 million unique monthly visitors. The company operates globally and is considered an enterprise in terms of size. Indeed's services are used across various industries, with a particular focus on on-demand services.

Solution

To address this challenge, Indeed's developers leveraged the power of Twilio APIs, including Programmable Video, Voice, Messaging, and Conversations, to build and deploy a browser-based virtual interviewing platform that integrates seamlessly with their hiring ecosystem. This tool allowed them to modernize their hiring process, accommodating long-term growth, deep customization, and multi-channel capabilities. Unlike other video conferencing options, Twilio APIs gave Indeed's developers the freedom to customize every aspect of their solution, including recruiting-specific functions and visualizations. The platform also made creative use of the Twilio Conversations API, offering integrated chat functionality alongside video calls, voice calls when connectivity is poor, and integrated SMS notifications, making the hiring process an integrated and efficient experience.

Impact #1	The implementation of Twilio's APIs into Indeed's hiring process has resulted in a streamlined, efficient, and user-friendly experience for both recruiters and job seekers. The platform's integrated chat functionality, multichannel video calls, and SMS notifications have made the hiring process more integrated and efficient. The system also includes a virtual lobby and queuing system, allowing interviewers to see who's present and share information about wait times. Additionally, the platform provides the flexibility for candidates to interview from anywhere, even while on the go. The recruiter can also fill out notes that feed directly into an applicant tracking system, preparing for their next interview, making it a seamless experience for all parties involved.

Impact #1

The implementation of Twilio's APIs into Indeed's hiring process has resulted in a streamlined, efficient, and user-friendly experience for both recruiters and job seekers. The platform's integrated chat functionality, multichannel video calls, and SMS notifications have made the hiring process more integrated and efficient. The system also includes a virtual lobby and queuing system, allowing interviewers to see who's present and share information about wait times. Additionally, the platform provides the flexibility for candidates to interview from anywhere, even while on the go. The recruiter can also fill out notes that feed directly into an applicant tracking system, preparing for their next interview, making it a seamless experience for all parties involved.

Benefit #1	200,000+ interviews hosted in 2020
Benefit #2	250 million unique monthly visitors
Benefit #3	10 jobs added every second

Benefit #1

200,000+ interviews hosted in 2020

Benefit #2

250 million unique monthly visitors

Benefit #3

10 jobs added every second

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Overview

Transforming the Hiring Process: Indeed's Use of Twilio for Virtual Interviews

Operational Impact

Quantitative Benefit