IBM
Case Studies
Transforming the B2B client experience with leading tools that simplify complex systems environments
Overview
Transforming the B2B client experience with leading tools that simplify complex systems environmentsIBM |
Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Data Management Platforms | |
Telecommunications | |
Business Operation Sales & Marketing | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
TELUS is achieving its goal of delivering seamless, high-quality services from the contact center. | |
By retiring 18 systems from front-office use, the company can simplify both the agent and client experience. | |
The IBM and Salesforce solutions are helping TELUS to obtain a single view of every customer, enabling it to deliver the kinds of personalized services that drive revenues and nurture loyalty. | |
Quantitative Benefit
Boosting likelihood to recommend by up to 10 percent. | |