AppFolio Case Studies Transforming Property Management: The Success Story of Two Seas Property Management with AppFolio

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	Transforming Property Management: The Success Story of Two Seas Property Management with AppFolio AppFolio

Transforming Property Management: The Success Story of Two Seas Property Management with AppFolio

AppFolio

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries	Buildings Cities & Municipalities
Applicable Functions	Facility Management Maintenance
Use Cases	Inventory Management Time Sensitive Networking
Challenge	Two Seas Property Management, a property management company based in Kailua, Hawaii, was facing significant challenges in managing its portfolio of over 90 single-family rental homes and condos. The company was using various software solutions that were cumbersome, inefficient, and not user-friendly. The process of tenant screening and preparing owner reports was manual and time-consuming. The company had to deal with multi-step processes that required opening multiple screens to track anything, and even then, they had to refer to paper files for actual copies of bills. Maintenance was another major challenge, as each property had different needs and managing these across town was a daunting task. The company was also looking to delegate more day-to-day tasks to assistants to focus on winning new business and providing personalized service to renters and owners. Read More
About Customer	Two Seas Property Management is a property management company established in 2018 and located in Kailua, a picturesque beach town in Oahu, Hawaii. The company manages over 90 single-family rental homes and condos. The company was started by Tami Simeona, a broker and owner who had over 20 years of experience working for other property management businesses. In just five years, she has nearly doubled her portfolio and become a leading property management business in the area. The company's primary goal is to delegate more of the day-to-day tasks to assistants so that they can focus on winning new business and providing personalized service to renters and owners. Read More
Solution	Two Seas Property Management adopted AppFolio Property Manager to automate back-office tasks and provide outstanding service to their residents. AppFolio's user-friendly interface, mobility, and customer support made it the ideal solution for the company. The software streamlined the tenant screening process, eliminating the need for manual calls and research. It also simplified the preparation of owner reports, reducing the time taken from days to just a few minutes. AppFolio also provided a solution for the company's maintenance challenges. It allowed residents to submit maintenance requests online, attach pictures to show the problem, and enabled the company to dispatch vendors quickly. Work orders became seamless and saved valuable time. The software also made it easy to train assistants and automate manual processes from accounting to maintenance. AppFolio's mobile tools enabled residents to complete tasks on their own, improving the customer experience. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Applicable Industries

Buildings

Cities & Municipalities

Applicable Functions

Facility Management

Maintenance

Use Cases

Inventory Management

Time Sensitive Networking

Challenge

Two Seas Property Management, a property management company based in Kailua, Hawaii, was facing significant challenges in managing its portfolio of over 90 single-family rental homes and condos. The company was using various software solutions that were cumbersome, inefficient, and not user-friendly. The process of tenant screening and preparing owner reports was manual and time-consuming. The company had to deal with multi-step processes that required opening multiple screens to track anything, and even then, they had to refer to paper files for actual copies of bills. Maintenance was another major challenge, as each property had different needs and managing these across town was a daunting task. The company was also looking to delegate more day-to-day tasks to assistants to focus on winning new business and providing personalized service to renters and owners.

About Customer

Two Seas Property Management is a property management company established in 2018 and located in Kailua, a picturesque beach town in Oahu, Hawaii. The company manages over 90 single-family rental homes and condos. The company was started by Tami Simeona, a broker and owner who had over 20 years of experience working for other property management businesses. In just five years, she has nearly doubled her portfolio and become a leading property management business in the area. The company's primary goal is to delegate more of the day-to-day tasks to assistants so that they can focus on winning new business and providing personalized service to renters and owners.

Solution

Two Seas Property Management adopted AppFolio Property Manager to automate back-office tasks and provide outstanding service to their residents. AppFolio's user-friendly interface, mobility, and customer support made it the ideal solution for the company. The software streamlined the tenant screening process, eliminating the need for manual calls and research. It also simplified the preparation of owner reports, reducing the time taken from days to just a few minutes. AppFolio also provided a solution for the company's maintenance challenges. It allowed residents to submit maintenance requests online, attach pictures to show the problem, and enabled the company to dispatch vendors quickly. Work orders became seamless and saved valuable time. The software also made it easy to train assistants and automate manual processes from accounting to maintenance. AppFolio's mobile tools enabled residents to complete tasks on their own, improving the customer experience.

Impact #1	The implementation of AppFolio Property Manager has brought about significant operational improvements for Two Seas Property Management. The software has streamlined the company's processes, making them more efficient and less time-consuming. Tenant screening and owner report preparation, which used to take days, can now be completed in minutes. The software has also made it easier to manage maintenance requests, with residents able to submit requests and pictures online, and the company able to dispatch vendors quickly. This has not only saved time but also ensured that everything is documented. The software has also made it easier to train assistants, enabling them to take over more of the day-to-day tasks. This has allowed the company to focus more on winning new business and providing personalized service to renters and owners. The company has also been able to improve its customer service, with mobile tools enabling residents to complete tasks on their own, making life easier and more convenient for them.

Impact #1

The implementation of AppFolio Property Manager has brought about significant operational improvements for Two Seas Property Management. The software has streamlined the company's processes, making them more efficient and less time-consuming. Tenant screening and owner report preparation, which used to take days, can now be completed in minutes. The software has also made it easier to manage maintenance requests, with residents able to submit requests and pictures online, and the company able to dispatch vendors quickly. This has not only saved time but also ensured that everything is documented. The software has also made it easier to train assistants, enabling them to take over more of the day-to-day tasks. This has allowed the company to focus more on winning new business and providing personalized service to renters and owners. The company has also been able to improve its customer service, with mobile tools enabling residents to complete tasks on their own, making life easier and more convenient for them.

Benefit #1	Increase in units under management by 50%
Benefit #2	Time saved on owner reports by 90%
Benefit #3	Time saved on tenant screening by 80%

Benefit #1

Increase in units under management by 50%

Benefit #2

Time saved on owner reports by 90%

Benefit #3

Time saved on tenant screening by 80%

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Overview

Transforming Property Management: The Success Story of Two Seas Property Management with AppFolio

Operational Impact

Quantitative Benefit