ThingLogix Case Studies Transforming Legacy Business Process with IoT

	Transforming Legacy Business Process with IoT ThingLogix

Transforming Legacy Business Process with IoT

ThingLogix

Challenge	DAS ran its operations on an aging on-premises legacy order management system, which experienced frequent outages and required regular maintenance and updates at considerable expense. The company's business processes also involved numerous manual steps that required significant staff time. Read More
About Customer	Dependable Auto Shippers (DAS): A company that transports cars and other vehicles to commercial and individual customers throughout the continental United States. Read More
Customer Name	Dependable Auto Shippers Read More
Solution	ThingLogix helped DAS migrate its legacy system to a cloud=based Salesforce platform that incorporated automated processes to help the company track its logistics and manage digital inspection reports, saving the company time and money. Read More Log in to view content
Data Collected	Downtime, Logistics Cost, Orders Processed, Vehicle Location Tracking, Vehicle Status Read More Log in to view content
Contents

Challenge

DAS ran its operations on an aging on-premises legacy order management system, which experienced frequent outages and required regular maintenance and updates at considerable expense. The company's business processes also involved numerous manual steps that required significant staff time.

About Customer

Dependable Auto Shippers (DAS): A company that transports cars and other vehicles to commercial and individual customers throughout the continental United States.

Customer Name

Dependable Auto Shippers

Solution

ThingLogix helped DAS migrate its legacy system to a cloud=based Salesforce platform that incorporated automated processes to help the company track its logistics and manage digital inspection reports, saving the company time and money.

Data Collected

Downtime, Logistics Cost, Orders Processed, Vehicle Location Tracking, Vehicle Status

Impact #1	[Data Management - Real Time Data] ThingLogix's solution enables DAS to send GPS data and vehicle condition data in real-time.
Impact #2	[Efficiency Improvement - Labor] Through tracking vehicles and managing terminals through automated processes, DAS was able to increase staff efficiency without adding headcount.
Impact #3	[Data Management - Data Transparency] DAS has been able to collect exponentially more data telated to its fleets and vehicles, including how fast they are moving, whether any damage occurred at any stage of the process, and the frequency of problems associated with specific carriers or termin

Impact #1

[Data Management - Real Time Data]
ThingLogix's solution enables DAS to send GPS data and vehicle condition data in real-time.

Impact #2

[Efficiency Improvement - Labor]
Through tracking vehicles and managing terminals through automated processes, DAS was able to increase staff efficiency without adding headcount.

Impact #3

[Data Management - Data Transparency]
DAS has been able to collect exponentially more data telated to its fleets and vehicles, including how fast they are moving, whether any damage occurred at any stage of the process, and the frequency of problems associated with specific carriers or termin

Benefit #1	Through tracking vehicles and managing terminals through automated processes, DAS has eliminated 80% of the phone calls that were previously part of its work process.
Benefit #2	Each customer service agent can now manage 25 to 30 orders simultaneously, whereas they could only manage 15 orders in the legacy system, which results in 15% saving on anticipated payroll costs.

Benefit #1

Through tracking vehicles and managing terminals through automated processes, DAS has eliminated 80% of the phone calls that were previously part of its work process.

Benefit #2

Each customer service agent can now manage 25 to 30 orders simultaneously, whereas they could only manage 15 orders in the legacy system, which results in 15% saving on anticipated payroll costs.

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Overview

Transforming Legacy Business Process with IoT

Operational Impact

Quantitative Benefit