IBM
Case Studies
Transforming Healthcare Delivery: Bassett Healthcare Network's Journey with IBM Watson Health
Overview
Transforming Healthcare Delivery: Bassett Healthcare Network's Journey with IBM Watson HealthIBM |
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Chemicals Healthcare & Hospitals | |
Maintenance Quality Assurance | |
Inventory Management Visual Quality Detection | |
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Operational Impact
The implementation of Phytel Outreach has been smooth and rapid, beginning with a pilot group of 21 clinicians and expanding to 118. Bassett has been able to achieve patient engagement at a consistency and scale exceeding that of straight human intervention. The organization has also achieved the 'right volume' of patient care, with notable revenue gains coming from the pediatric population and patients between ages 50 and 69, as well as from preventive/wellness visits, asthma, and hypertension treatment. All of these interventions are crucial to population health management and are being reflected in improved quality metrics. Bassett has also actively cultivated patient acceptance, overcoming barriers such as patient preference for other methods of contact and varying population needs. The organization is now considering expansion of the program. | |
Quantitative Benefit
Physicians utilizing Phytel Outreach consistently measured high booking ratios, achieving mid to upper 90 percent ratios compared to mid-80s for non-users. | |
Phase two clinicians began at a lower ratio than their peers and surpassed them consistently within three months. After six months, this Phytel Outreach group was booking well over 200 additional monthly visits. | |
Total net collections attributable to Phytel Outreach patients were $1.2 million in less than a year, which the organization considers at least $400,000 greater than initial projections. | |