EcoOnline Case Studies Transforming Health and Safety Reporting: A Case Study on Axis Group

Edit This Case Study Record

	Transforming Health and Safety Reporting: A Case Study on Axis Group EcoOnline

Transforming Health and Safety Reporting: A Case Study on Axis Group

EcoOnline

Applicable Industries	Healthcare & Hospitals National Security & Defense
Use Cases	Onsite Human Safety Management Personnel Tracking & Monitoring
Challenge	Axis Group, a leading provider of facilities-related security, reception management, cleaning, and support services across the UK, was facing a significant challenge in its health and safety reporting process. The company was operating on a reactive basis, with very few near misses being reported, and those that were reported were often delayed in reaching the head office due to the paper-based reporting system. The company wanted to shift from this reactive approach to a proactive one that would prevent accidents. The challenge was not only to change the reporting system but also to change the mindset of the large workforce towards reporting not just accidents, but near misses too. Read More
About Customer	Axis Group is a leading provider of facilities-related security, reception management, cleaning, and support services across the UK. The company employs around 4,000 staff across hundreds of its clients’ sites. The company was facing a challenge in its health and safety reporting process, which was largely reactive and relied on paper reports that often didn't reach the head office in a timely manner. The company wanted to shift from this reactive approach to a proactive one that would prevent accidents and improve the overall safety of its operations. Read More
Solution	To address this challenge, Axis Group implemented the ReportLine service, a system that allows any staff member to report an accident or near miss at any time of the day, 365 days a year, either by dialing a number or using an online 'near miss report' form. This system was designed to be simple and direct, eliminating the bureaucratic and time-consuming processes that may have deterred staff from reporting near misses in the past. The ReportLine team, trained in line with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR), gathers information on the incident and sends it to Axis management for investigation. In case of incidents needing to follow RIDDOR regulations, the Axis Group Health and Safety Manager is consulted to ensure proper reporting to the Health and Safety Executive. Read More Log in to view content
Contents

Applicable Industries

Healthcare & Hospitals

National Security & Defense

Use Cases

Onsite Human Safety Management

Personnel Tracking & Monitoring

Challenge

Axis Group, a leading provider of facilities-related security, reception management, cleaning, and support services across the UK, was facing a significant challenge in its health and safety reporting process. The company was operating on a reactive basis, with very few near misses being reported, and those that were reported were often delayed in reaching the head office due to the paper-based reporting system. The company wanted to shift from this reactive approach to a proactive one that would prevent accidents. The challenge was not only to change the reporting system but also to change the mindset of the large workforce towards reporting not just accidents, but near misses too.

About Customer

Axis Group is a leading provider of facilities-related security, reception management, cleaning, and support services across the UK. The company employs around 4,000 staff across hundreds of its clients’ sites. The company was facing a challenge in its health and safety reporting process, which was largely reactive and relied on paper reports that often didn't reach the head office in a timely manner. The company wanted to shift from this reactive approach to a proactive one that would prevent accidents and improve the overall safety of its operations.

Solution

To address this challenge, Axis Group implemented the ReportLine service, a system that allows any staff member to report an accident or near miss at any time of the day, 365 days a year, either by dialing a number or using an online 'near miss report' form. This system was designed to be simple and direct, eliminating the bureaucratic and time-consuming processes that may have deterred staff from reporting near misses in the past. The ReportLine team, trained in line with the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR), gathers information on the incident and sends it to Axis management for investigation. In case of incidents needing to follow RIDDOR regulations, the Axis Group Health and Safety Manager is consulted to ensure proper reporting to the Health and Safety Executive.

Impact #1	The implementation of the ReportLine service and the shift to a proactive approach to health and safety reporting has led to a significant reduction in accidents at Axis Group. The company has been able to maintain its services even during the pandemic, demonstrating the resilience and effectiveness of the new system. The use of the ReportLine service in conjunction with the Info Exchange software platform provides Axis Group with easy-to-read, tangible information for trend analysis. This data is converted into management bulletins and used in team briefings, enabling the company to take a holistic view of their health and safety reporting processes and identify trends and areas for improvement. The case of Axis Group illustrates how streamlining bureaucratic processes can boost staff engagement around important workplace practices such as health and safety.

Impact #1

The implementation of the ReportLine service and the shift to a proactive approach to health and safety reporting has led to a significant reduction in accidents at Axis Group. The company has been able to maintain its services even during the pandemic, demonstrating the resilience and effectiveness of the new system. The use of the ReportLine service in conjunction with the Info Exchange software platform provides Axis Group with easy-to-read, tangible information for trend analysis. This data is converted into management bulletins and used in team briefings, enabling the company to take a holistic view of their health and safety reporting processes and identify trends and areas for improvement. The case of Axis Group illustrates how streamlining bureaucratic processes can boost staff engagement around important workplace practices such as health and safety.

Benefit #1	In 2020, the number of near misses reported by Axis Group’s cleaning division quadrupled compared to 2016.
Benefit #2	Accidents fell by around one third during the same comparative period.
Benefit #3	In 2020, the business’s security division reported more than double the number of near misses compared to two years earlier.

Benefit #1

In 2020, the number of near misses reported by Axis Group’s cleaning division quadrupled compared to 2016.

Benefit #2

Accidents fell by around one third during the same comparative period.

Benefit #3

In 2020, the business’s security division reported more than double the number of near misses compared to two years earlier.

Download PDF Version

Overview

Transforming Health and Safety Reporting: A Case Study on Axis Group

Operational Impact

Quantitative Benefit