Flock Freight Case Studies Transforming Freight Operations: Titan Supply Group's Success with FlockDirect

Edit This Case Study Record

	Transforming Freight Operations: Titan Supply Group's Success with FlockDirect Flock Freight

Transforming Freight Operations: Titan Supply Group's Success with FlockDirect

Flock Freight

Applicable Industries	Marine & Shipping Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Structural Health Monitoring Time Sensitive Networking
Challenge	Titan Supply Group, a laminate-flooring importer based in the Pacific Northwest, was facing significant challenges with its less-than-truckload (LTL) shipments. The company, which imports its products from overseas and distributes them to flooring retailers across the United States, was grappling with the common LTL industry issues of damaged and lost freight. This was not only causing financial losses due to the need for restocking damaged goods and filing damage claims, but it was also damaging the company's reputation. The LTL industry's unreliable service, unexpected fees, and poor operating service at the dock were causing significant operational issues for Titan Supply. The company needed a solution that would eliminate these issues and allow it to maintain its stringent schedules and meet its customers' strict delivery requirements. Read More
About Customer	Titan Supply Group is a Pacific Northwest-based importer of high-quality laminate flooring. The company offers a range of floor coverings that mimic the look and feel of wood and tile flooring, but with the functionality and cost-effectiveness of laminate material. Titan Supply imports all its products from overseas, stores them in warehouses, and then distributes them to flooring retailers across the United States. As an importer that uses complex intermodal transit to move products and conduct business operations, Titan Supply operates on strict schedules and has to meet its customers' stringent delivery requirements. The company serves a small to medium-sized clientele and moves less-than-truckload (LTL) for most shipments. Read More
Solution	Titan Supply found its solution in Flock Freight's shared truckload (STL) shipping service, FlockDirect. Unlike traditional full truckload (TL) shipping, STL allows several shippers to share the cost of moving their freight and the trailer space of one multi-stop full truckload. This means that shipments travel directly from their pickup location to their final destination, without moving through the hub-and-spoke network of warehouses and freight consolidators. Flock Freight is the only third-party logistics provider that has proprietary technology to guarantee this shared truckload service. By choosing FlockDirect, Titan Supply was able to ship its freight with confidence, enjoying faster, safer, and easier transit with a 99.9% damage-free service and a 97.5% on-time delivery rate. Read More Log in to view content
Contents

Applicable Industries

Marine & Shipping

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Structural Health Monitoring

Time Sensitive Networking

Challenge

Titan Supply Group, a laminate-flooring importer based in the Pacific Northwest, was facing significant challenges with its less-than-truckload (LTL) shipments. The company, which imports its products from overseas and distributes them to flooring retailers across the United States, was grappling with the common LTL industry issues of damaged and lost freight. This was not only causing financial losses due to the need for restocking damaged goods and filing damage claims, but it was also damaging the company's reputation. The LTL industry's unreliable service, unexpected fees, and poor operating service at the dock were causing significant operational issues for Titan Supply. The company needed a solution that would eliminate these issues and allow it to maintain its stringent schedules and meet its customers' strict delivery requirements.

About Customer

Titan Supply Group is a Pacific Northwest-based importer of high-quality laminate flooring. The company offers a range of floor coverings that mimic the look and feel of wood and tile flooring, but with the functionality and cost-effectiveness of laminate material. Titan Supply imports all its products from overseas, stores them in warehouses, and then distributes them to flooring retailers across the United States. As an importer that uses complex intermodal transit to move products and conduct business operations, Titan Supply operates on strict schedules and has to meet its customers' stringent delivery requirements. The company serves a small to medium-sized clientele and moves less-than-truckload (LTL) for most shipments.

Solution

Titan Supply found its solution in Flock Freight's shared truckload (STL) shipping service, FlockDirect. Unlike traditional full truckload (TL) shipping, STL allows several shippers to share the cost of moving their freight and the trailer space of one multi-stop full truckload. This means that shipments travel directly from their pickup location to their final destination, without moving through the hub-and-spoke network of warehouses and freight consolidators. Flock Freight is the only third-party logistics provider that has proprietary technology to guarantee this shared truckload service. By choosing FlockDirect, Titan Supply was able to ship its freight with confidence, enjoying faster, safer, and easier transit with a 99.9% damage-free service and a 97.5% on-time delivery rate.

Impact #1	The use of FlockDirect has had a transformative impact on Titan Supply's operations. The company has not only been able to eliminate the time-consuming and costly process of dealing with damaged and lost freight, but it has also been able to streamline its logistics operations. This has allowed Titan Supply to meet its strict schedules and delivery requirements more effectively. Furthermore, the company's reputation with its valued customers has improved significantly. In addition to these benefits, Flock Freight has provided Titan Supply with a team of dedicated Account Managers to ensure a smooth shipping experience from pickup to delivery, further enhancing the company's operational efficiency.

Impact #1

The use of FlockDirect has had a transformative impact on Titan Supply's operations. The company has not only been able to eliminate the time-consuming and costly process of dealing with damaged and lost freight, but it has also been able to streamline its logistics operations. This has allowed Titan Supply to meet its strict schedules and delivery requirements more effectively. Furthermore, the company's reputation with its valued customers has improved significantly. In addition to these benefits, Flock Freight has provided Titan Supply with a team of dedicated Account Managers to ensure a smooth shipping experience from pickup to delivery, further enhancing the company's operational efficiency.

Benefit #1	Titan Supply has eliminated damage claims for hundreds of shipments since starting to use FlockDirect.
Benefit #2	The company now enjoys a 99.9% damage-free service.
Benefit #3	FlockDirect has provided a 97.5% on-time delivery rate for Titan Supply's shipments.

Benefit #1

Titan Supply has eliminated damage claims for hundreds of shipments since starting to use FlockDirect.

Benefit #2

The company now enjoys a 99.9% damage-free service.

Benefit #3

FlockDirect has provided a 97.5% on-time delivery rate for Titan Supply's shipments.

Download PDF Version

Overview

Transforming Freight Operations: Titan Supply Group's Success with FlockDirect

Operational Impact

Quantitative Benefit