Sorted Case Studies Transforming Delivery Management: A Case Study on Graham & Brown

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	Transforming Delivery Management: A Case Study on Graham & Brown Sorted

Transforming Delivery Management: A Case Study on Graham & Brown

Sorted

Technology Category	Functional Applications - Warehouse Management Systems (WMS) Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Marine & Shipping Transportation
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Last Mile Delivery
Challenge	Graham & Brown, a leading British-made design led wallpaper, paint, and art company, faced significant challenges in their delivery management. With a rapidly growing ecommerce brand, the company was struggling with a single carrier delivery offering, which provided limited choice to customers at checkout. As the business expanded, the logistics operation was unable to keep up with the increasing demand for customer convenience. The process of onboarding new carriers was resource-intensive and cumbersome. The lack of a multi-carrier offering or a delivery management platform resulted in a lot of manual work in the warehouse. If customer orders needed changing, the label had to be cancelled and changed manually for each order, leading to customer frustration and inefficiencies. Read More
About Customer	Graham & Brown is a renowned company that has been enhancing homes for over 70 years with their British-made design led wallpaper, paint, and art. They operate internationally, serving the UK, America, and Europe online, through a network of branded stores and a number of distribution retailers. With a thriving ecommerce brand, the company was looking to remove delivery as an inflexible blocker to growth. They sought a solution that would not only improve their delivery management processes but also make them feel like a valued partner. Read More
Solution	Graham & Brown turned to Sorted, a delivery management platform, to address their challenges. Sorted's solution, Ship, offered over 1000+ services in its carrier cloud, giving Graham & Brown the flexibility to turn new carriers and services on and off without the need for dedicated IT resources each time. This solution eliminated the need for manual label changes. Sorted also offered bespoke support and engaged the Graham & Brown IT teams, allowing them to learn from the implementation process. The implementation of Sorted's solution was marked by continuous communication and a strong working relationship, even when challenges arose. Now, Graham & Brown have multiple carrier connections enabled at checkout, providing more delivery options and increased customer choice. Read More Log in to view content
Contents

Technology Category

Functional Applications - Warehouse Management Systems (WMS)

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Marine & Shipping

Transportation

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Last Mile Delivery

Challenge

Graham & Brown, a leading British-made design led wallpaper, paint, and art company, faced significant challenges in their delivery management. With a rapidly growing ecommerce brand, the company was struggling with a single carrier delivery offering, which provided limited choice to customers at checkout. As the business expanded, the logistics operation was unable to keep up with the increasing demand for customer convenience. The process of onboarding new carriers was resource-intensive and cumbersome. The lack of a multi-carrier offering or a delivery management platform resulted in a lot of manual work in the warehouse. If customer orders needed changing, the label had to be cancelled and changed manually for each order, leading to customer frustration and inefficiencies.

About Customer

Graham & Brown is a renowned company that has been enhancing homes for over 70 years with their British-made design led wallpaper, paint, and art. They operate internationally, serving the UK, America, and Europe online, through a network of branded stores and a number of distribution retailers. With a thriving ecommerce brand, the company was looking to remove delivery as an inflexible blocker to growth. They sought a solution that would not only improve their delivery management processes but also make them feel like a valued partner.

Solution

Graham & Brown turned to Sorted, a delivery management platform, to address their challenges. Sorted's solution, Ship, offered over 1000+ services in its carrier cloud, giving Graham & Brown the flexibility to turn new carriers and services on and off without the need for dedicated IT resources each time. This solution eliminated the need for manual label changes. Sorted also offered bespoke support and engaged the Graham & Brown IT teams, allowing them to learn from the implementation process. The implementation of Sorted's solution was marked by continuous communication and a strong working relationship, even when challenges arose. Now, Graham & Brown have multiple carrier connections enabled at checkout, providing more delivery options and increased customer choice.

Impact #1	The implementation of Sorted's solution has brought about significant operational improvements for Graham & Brown. The company now offers multiple carrier connections at checkout, leading to increased customer choice and improved customer satisfaction. Complaints about delivery experience have significantly reduced. The removal of manual processes has resulted in time savings across various operations, from the shop floor to IT resource management. The company has also been able to expand into new markets and upgrade their carrier offering. The improved delivery experience has coincided with a period of exciting growth for the business, demonstrating the transformative impact of the project.

Impact #1

The implementation of Sorted's solution has brought about significant operational improvements for Graham & Brown. The company now offers multiple carrier connections at checkout, leading to increased customer choice and improved customer satisfaction. Complaints about delivery experience have significantly reduced. The removal of manual processes has resulted in time savings across various operations, from the shop floor to IT resource management. The company has also been able to expand into new markets and upgrade their carrier offering. The improved delivery experience has coincided with a period of exciting growth for the business, demonstrating the transformative impact of the project.

Benefit #1	Enabled multiple carrier connections at checkout
Benefit #2	Eliminated the need for manual label changes
Benefit #3	Saved significant time across various operations, from the shop floor to IT resource management

Benefit #1

Enabled multiple carrier connections at checkout

Benefit #2

Eliminated the need for manual label changes

Benefit #3

Saved significant time across various operations, from the shop floor to IT resource management

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Overview

Transforming Delivery Management: A Case Study on Graham & Brown

Operational Impact

Quantitative Benefit