Incorta Case Studies Transforming Business Intelligence: GC Services Leverages Incorta for Rapid Data Insights

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	Transforming Business Intelligence: GC Services Leverages Incorta for Rapid Data Insights Incorta

Transforming Business Intelligence: GC Services Leverages Incorta for Rapid Data Insights

Incorta

Technology Category	Analytics & Modeling - Real Time Analytics Infrastructure as a Service (IaaS) - Cloud Computing
Use Cases	Real-Time Location System (RTLS)
Challenge	GC Services, a business process outsourcing company with 30 offices across the US, faced significant challenges in mining their vast data for actionable insights into client and internal staffing needs. Their initial attempt at business intelligence (BI) using traditional data warehousing failed due to the extensive data transformation required, poor performance on large table joins, and the inability to combine data from SQL Server, Microsoft Excel, and text files. The company needed a solution that could quickly aggregate data with near real-time updates and be user-friendly enough for non-technical users to drill down at multiple levels. Read More
About Customer	GC Services is a business process outsourcing company with a workforce of between 5,000 to 10,000 employees. The company operates 30 offices across the United States. They handle a vast amount of data and were seeking a solution to mine this data for insights into client and internal staffing needs. Their operations department, in particular, was in need of an analytics solution that could handle large volumes of data from various sources, including SQL Server, Microsoft Excel, and text files. Read More
Solution	GC Services implemented Incorta on its Cloud Azure instance, which allowed direct data access for fast and easy insights. Within three days, the company had loaded and analyzed millions of rows of data and created the necessary dashboards. The solution enabled performance reports to be run in less than a second without the need for transformations or data modeling. Incorta also allowed the company to customize business views for their clients, providing them access to the same data sources labeled with familiar terms, formulas, and grammar. This made it easier for client users to understand the data and derive their own insights. Furthermore, Incorta's ease of use and customizable dashboards led to widespread adoption, in stark contrast to the zero percent adoption after six months with Microsoft Power View. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Infrastructure as a Service (IaaS) - Cloud Computing

Use Cases

Real-Time Location System (RTLS)

Challenge

GC Services, a business process outsourcing company with 30 offices across the US, faced significant challenges in mining their vast data for actionable insights into client and internal staffing needs. Their initial attempt at business intelligence (BI) using traditional data warehousing failed due to the extensive data transformation required, poor performance on large table joins, and the inability to combine data from SQL Server, Microsoft Excel, and text files. The company needed a solution that could quickly aggregate data with near real-time updates and be user-friendly enough for non-technical users to drill down at multiple levels.

About Customer

GC Services is a business process outsourcing company with a workforce of between 5,000 to 10,000 employees. The company operates 30 offices across the United States. They handle a vast amount of data and were seeking a solution to mine this data for insights into client and internal staffing needs. Their operations department, in particular, was in need of an analytics solution that could handle large volumes of data from various sources, including SQL Server, Microsoft Excel, and text files.

Solution

GC Services implemented Incorta on its Cloud Azure instance, which allowed direct data access for fast and easy insights. Within three days, the company had loaded and analyzed millions of rows of data and created the necessary dashboards. The solution enabled performance reports to be run in less than a second without the need for transformations or data modeling. Incorta also allowed the company to customize business views for their clients, providing them access to the same data sources labeled with familiar terms, formulas, and grammar. This made it easier for client users to understand the data and derive their own insights. Furthermore, Incorta's ease of use and customizable dashboards led to widespread adoption, in stark contrast to the zero percent adoption after six months with Microsoft Power View.

Impact #1	The implementation of Incorta led to significant operational improvements for GC Services. The company was able to optimize key metrics, enabling them to staff call centers for maximum productivity. The solution also allowed for quick identification and resolution of data quality issues, ensuring smooth operation of call centers, maximizing productivity on the floor, and optimizing outcomes for clients and their customers. Furthermore, the ability to customize business views meant that clients could access the same data sources, improving their understanding of the data and enabling them to derive their own insights. The ease of use and customizable dashboards led to widespread adoption of the solution.

Impact #1

The implementation of Incorta led to significant operational improvements for GC Services. The company was able to optimize key metrics, enabling them to staff call centers for maximum productivity. The solution also allowed for quick identification and resolution of data quality issues, ensuring smooth operation of call centers, maximizing productivity on the floor, and optimizing outcomes for clients and their customers. Furthermore, the ability to customize business views meant that clients could access the same data sources, improving their understanding of the data and enabling them to derive their own insights. The ease of use and customizable dashboards led to widespread adoption of the solution.

Benefit #1	Over 450 million rows of data analyzed in under 2 minutes
Benefit #2	90% reduction in required ETL
Benefit #3	Dashboard refreshes every 15 minutes, providing near real-time data

Benefit #1

Over 450 million rows of data analyzed in under 2 minutes

Benefit #2

90% reduction in required ETL

Benefit #3

Dashboard refreshes every 15 minutes, providing near real-time data

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Overview

Transforming Business Intelligence: GC Services Leverages Incorta for Rapid Data Insights

Operational Impact

Quantitative Benefit