PTC Case Studies Trane Customers Get Better Air and More Value with Intelligent Services

	Trane Customers Get Better Air and More Value with Intelligent Services PTC

Trane Customers Get Better Air and More Value with Intelligent Services

PTC

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Buildings
Applicable Functions	Facility Management
Use Cases	Predictive Maintenance
Services	System Integration Data Science Services
Challenge	Trane, a leading provider of heating, ventilation, and air conditioning systems, realized that their commercial customers were more concerned about how working with the organization helped them achieve their objectives rather than the quality of their HVAC systems. This led to a shift towards a more service-centric approach. The need for transformation arose from the scale and scope of Trane building services, with over 2,000 technicians serving Trane commercial customers worldwide. The opportunity for increased revenue from services also drove the transformation. Furthermore, the constant pressure on customers to do more with less, especially since the global recession, necessitated a shift in Trane's approach to help them cut costs, improve productivity, and optimize investments. Read More
About Customer	Trane is a brand of Ingersoll Rand, a world leader in creating comfortable, sustainable, and efficient environments. Trane operates in nearly 100 countries and serves commercial customers worldwide with its industry-leading products for heating, ventilation, and air conditioning. Trane's customers span various markets including healthcare, hospitality, education, retail, and government. These customers are more concerned about how working with Trane helps them achieve their objectives and operate more effectively and efficiently. Read More
Solution	Trane has transformed its approach to a more service-centric one, focusing on helping customers operate more effectively and efficiently. The company relies on Service Lifecycle Management solutions from PTC for transformation-enabling technology. Trane's service vision points to smart, connected products through the Internet of Things. The company creates value by turning raw data into actionable information, allowing them to work proactively and preemptively before service needs arise. Trane's transformation challenge is to provide real-time access to service data whenever and wherever it's needed. The company is working to apply technology to meet this challenge. Trane's overriding goal throughout the transformation process has been to delight the customer. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Buildings

Applicable Functions

Facility Management

Use Cases

Predictive Maintenance

Services

System Integration

Data Science Services

Challenge

Trane, a leading provider of heating, ventilation, and air conditioning systems, realized that their commercial customers were more concerned about how working with the organization helped them achieve their objectives rather than the quality of their HVAC systems. This led to a shift towards a more service-centric approach. The need for transformation arose from the scale and scope of Trane building services, with over 2,000 technicians serving Trane commercial customers worldwide. The opportunity for increased revenue from services also drove the transformation. Furthermore, the constant pressure on customers to do more with less, especially since the global recession, necessitated a shift in Trane's approach to help them cut costs, improve productivity, and optimize investments.

About Customer

Trane is a brand of Ingersoll Rand, a world leader in creating comfortable, sustainable, and efficient environments. Trane operates in nearly 100 countries and serves commercial customers worldwide with its industry-leading products for heating, ventilation, and air conditioning. Trane's customers span various markets including healthcare, hospitality, education, retail, and government. These customers are more concerned about how working with Trane helps them achieve their objectives and operate more effectively and efficiently.

Solution

Trane has transformed its approach to a more service-centric one, focusing on helping customers operate more effectively and efficiently. The company relies on Service Lifecycle Management solutions from PTC for transformation-enabling technology. Trane's service vision points to smart, connected products through the Internet of Things. The company creates value by turning raw data into actionable information, allowing them to work proactively and preemptively before service needs arise. Trane's transformation challenge is to provide real-time access to service data whenever and wherever it's needed. The company is working to apply technology to meet this challenge. Trane's overriding goal throughout the transformation process has been to delight the customer.

Impact #1	Trane has seen up-selling success by anticipating and preventing problems. For example, by keeping skyboxes cool at a minor-league ballpark, they won a higher-tier service contract from the customer.
Impact #2	Trane's active monitoring has enabled a movie theater chain to ensure patrons' comfort while reducing energy costs.
Impact #3	The service transformation has led Trane to rethink their mission, now described as 'helping our customers make their buildings better for life.'

Impact #1

Trane has seen up-selling success by anticipating and preventing problems. For example, by keeping skyboxes cool at a minor-league ballpark, they won a higher-tier service contract from the customer.

Impact #2

Trane's active monitoring has enabled a movie theater chain to ensure patrons' comfort while reducing energy costs.

Impact #3

The service transformation has led Trane to rethink their mission, now described as 'helping our customers make their buildings better for life.'

Benefit #1	Trane's active monitoring has reduced a movie theater chain's energy costs by nearly 10 percent.

Benefit #1

Trane's active monitoring has reduced a movie theater chain's energy costs by nearly 10 percent.

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Overview

Trane Customers Get Better Air and More Value with Intelligent Services

Operational Impact

Quantitative Benefit