Case Studies Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company

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	Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company

Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company

Technology Category	Functional Applications - Fleet Management Systems (FMS) Analytics & Modeling - Real Time Analytics
Applicable Industries	E-Commerce
Applicable Functions	Logistics & Transportation Business Operation
Use Cases	Fleet Management Real-Time Location System (RTLS) Predictive Maintenance
Services	System Integration Software Design & Engineering Services
Challenge	As one of the best known and largest fleet operators in the UK, Eddie Stobart runs more than 2,000 vehicles and employs in excess of 5,000 staff. Eddie Stobart has been diversifying into new sectors. The demands of each of these new sectors are subtly different and the team understood that technology would be needed to underpin everything the organisation planned to do. Traditionally focussed on the consumer and retail sectors, Eddie Stobart is now growing in areas such as industrial markets, manufacturing and e-commerce. The company was looking for a partner that would deliver technology enabling it to enter new markets and drive even better customer service and efficiency. Read More
About Customer	Eddie Stobart is one of the best-known and largest fleet operators in the UK, managing over 2,000 vehicles and employing more than 5,000 staff. Traditionally focused on the consumer and retail sectors, the company has been diversifying into new areas such as industrial markets, manufacturing, and e-commerce. This diversification has brought about new challenges and demands, requiring advanced technological solutions to support their operations. Eddie Stobart sought a technology partner to help them enter new markets and enhance customer service and efficiency. The company has a long-standing reputation for reliability and innovation in logistics and transportation, making it a significant player in the industry. Read More
Solution	Having used telemetry for a number of years, Eddie Stobart recognized that their existing technology had reached its limits and required an upgrade. The company's Chief Information Officer, John Court, challenged Microlise to deliver a cutting-edge solution that would push the boundaries of current capabilities. Microlise responded by implementing a new fleet management system that includes ruggedized in-cab tablet devices for drivers. This system provides real-time status updates on drivers, allowing the customer service team to proactively manage deliveries and reduce inbound calls from drivers. The new system also offers detailed performance data on drivers and moves the company away from paper-based processes, ensuring a reliable audit trail. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Analytics & Modeling - Real Time Analytics

Applicable Industries

E-Commerce

Applicable Functions

Logistics & Transportation

Business Operation

Use Cases

Fleet Management

Real-Time Location System (RTLS)

Predictive Maintenance

Services

System Integration

Software Design & Engineering Services

Challenge

As one of the best known and largest fleet operators in the UK, Eddie Stobart runs more than 2,000 vehicles and employs in excess of 5,000 staff. Eddie Stobart has been diversifying into new sectors. The demands of each of these new sectors are subtly different and the team understood that technology would be needed to underpin everything the organisation planned to do. Traditionally focussed on the consumer and retail sectors, Eddie Stobart is now growing in areas such as industrial markets, manufacturing and e-commerce. The company was looking for a partner that would deliver technology enabling it to enter new markets and drive even better customer service and efficiency.

About Customer

Eddie Stobart is one of the best-known and largest fleet operators in the UK, managing over 2,000 vehicles and employing more than 5,000 staff. Traditionally focused on the consumer and retail sectors, the company has been diversifying into new areas such as industrial markets, manufacturing, and e-commerce. This diversification has brought about new challenges and demands, requiring advanced technological solutions to support their operations. Eddie Stobart sought a technology partner to help them enter new markets and enhance customer service and efficiency. The company has a long-standing reputation for reliability and innovation in logistics and transportation, making it a significant player in the industry.

Solution

Having used telemetry for a number of years, Eddie Stobart recognized that their existing technology had reached its limits and required an upgrade. The company's Chief Information Officer, John Court, challenged Microlise to deliver a cutting-edge solution that would push the boundaries of current capabilities. Microlise responded by implementing a new fleet management system that includes ruggedized in-cab tablet devices for drivers. This system provides real-time status updates on drivers, allowing the customer service team to proactively manage deliveries and reduce inbound calls from drivers. The new system also offers detailed performance data on drivers and moves the company away from paper-based processes, ensuring a reliable audit trail.

Impact #1	The Eddie Stobart customer service team can now see the status of drivers in real time, enabling proactive communication with customers if a delivery is expected to be late.
Impact #2	Drivers are equipped with all necessary information on ruggedized in-cab tablet devices, reducing the need for inbound calls to the customer service team.
Impact #3	Upon arrival at delivery sites, drivers have all the information they need, ensuring smooth and timely operations without delays.

Impact #1

The Eddie Stobart customer service team can now see the status of drivers in real time, enabling proactive communication with customers if a delivery is expected to be late.

Impact #2

Drivers are equipped with all necessary information on ruggedized in-cab tablet devices, reducing the need for inbound calls to the customer service team.

Impact #3

Upon arrival at delivery sites, drivers have all the information they need, ensuring smooth and timely operations without delays.

Benefit #1	Eddie Stobart operates more than 2,000 vehicles.
Benefit #2	The company employs over 5,000 staff.

Benefit #1

Eddie Stobart operates more than 2,000 vehicles.

Benefit #2

The company employs over 5,000 staff.

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Overview

Traditional Haulier to Sophisticated Multi-Modal Supply Chain Services Company

Operational Impact

Quantitative Benefit