Vonage Case Studies TP Vision Transformed the Customer Experience and Agent Performance with Vonage Contact Center

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	TP Vision Transformed the Customer Experience and Agent Performance with Vonage Contact Center Vonage

TP Vision Transformed the Customer Experience and Agent Performance with Vonage Contact Center

Vonage

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Electronics
Applicable Functions	Sales & Marketing
Services	System Integration
Challenge	A few years ago, TP Vision made the switch to the Salesforce CRM and wanted to find a compatible contact center solution that would allow its team to deliver a state-of-the-art customer experience globally, while strengthening performance and operational efficiencies. They needed a solution that could seamlessly integrate with their existing CRM, provide robust routing and reporting capabilities, and offer the flexibility and scalability necessary for their global operations. Read More
About Customer	TP Vision is a consumer electronics company based in the Netherlands. The company focuses on developing, manufacturing, and marketing Philips branded TV sets in Europe, Russia, Middle East, South America, India, and selected countries in Asia-Pacific. They also market Philips audio products globally. TP Vision combines the design expertise and innovative heritage of Philips with operational excellence, speed, and flexibility. The company is a leader in audio visual digital entertainment. Read More
Solution	TP Vision chose Vonage Contact Center (VCC) due to its seamless Salesforce integration, routing and reporting capabilities. VCC is built from a true cloud environment and integrates all of TP Vision’s communications channels without expensive, disruptive hardware changes. Most importantly, VCC together with Salesforce enables businesses like TP Vision to create next-generation customer engagements and ultimately serve their customers better. Vonage isn’t just a solution provider but a partner of TP Vision, and the Vonage team understands their important role in helping the company deliver on its commitment to providing excellent customer service, while benefiting from complete flexibility and scalability. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Electronics

Applicable Functions

Sales & Marketing

Services

System Integration

Challenge

A few years ago, TP Vision made the switch to the Salesforce CRM and wanted to find a compatible contact center solution that would allow its team to deliver a state-of-the-art customer experience globally, while strengthening performance and operational efficiencies. They needed a solution that could seamlessly integrate with their existing CRM, provide robust routing and reporting capabilities, and offer the flexibility and scalability necessary for their global operations.

About Customer

TP Vision is a consumer electronics company based in the Netherlands. The company focuses on developing, manufacturing, and marketing Philips branded TV sets in Europe, Russia, Middle East, South America, India, and selected countries in Asia-Pacific. They also market Philips audio products globally. TP Vision combines the design expertise and innovative heritage of Philips with operational excellence, speed, and flexibility. The company is a leader in audio visual digital entertainment.

Solution

TP Vision chose Vonage Contact Center (VCC) due to its seamless Salesforce integration, routing and reporting capabilities. VCC is built from a true cloud environment and integrates all of TP Vision’s communications channels without expensive, disruptive hardware changes. Most importantly, VCC together with Salesforce enables businesses like TP Vision to create next-generation customer engagements and ultimately serve their customers better. Vonage isn’t just a solution provider but a partner of TP Vision, and the Vonage team understands their important role in helping the company deliver on its commitment to providing excellent customer service, while benefiting from complete flexibility and scalability.

Impact #1	Increased agent efficiency and experience
Impact #2	Enhanced customer engagement
Impact #3	Seamless integration with Salesforce CRM

Impact #1

Increased agent efficiency and experience

Impact #2

Enhanced customer engagement

Impact #3

Seamless integration with Salesforce CRM

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Overview

TP Vision Transformed the Customer Experience and Agent Performance with Vonage Contact Center

Operational Impact