TOTVS Enhances Customer Service with Aivo's Conversational AI

TOTVS, a leading management systems development company in Brazil, was facing the challenge of improving its customer service by adding new channels. The company had been providing support only over the phone and by email, which was not efficient enough to meet the growing demands of their customers. The challenge was to replace the existing structure with a new one that could provide an efficient, empathetic, and innovative customer experience. The introduction of a new channel also required the company to encourage adoption, perform necessary integrations and validations.

TOTVS is the largest management systems development company in Brazil, with more than 40,000 clients. The company has a complete portfolio of systems and platforms to manage companies in 12 market segments, including financial services, and business performance solutions. TOTVS is committed to providing efficient and innovative solutions to its clients, and as part of this commitment, it sought to improve its customer service by introducing new channels of communication.