NETSCOUT Case Studies Top Ten Law Firm Assures Global Telepresence Quality with NetScout

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	Top Ten Law Firm Assures Global Telepresence Quality with NetScout NETSCOUT

Top Ten Law Firm Assures Global Telepresence Quality with NetScout

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Professional Service
Applicable Functions	Business Operation
Use Cases	Remote Collaboration Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	The law firm had deployed a state-of-the-art unified communication (UC) system to improve intra-firm and client communications. A significant part of this investment was the multi-screen, multi-point immersive Telepresence suites in each of their offices worldwide. However, as the usage of the system increased, the number of serious performance problems, including dropped users, rose in incident and severity. The IT staff initially turned to their traditional telephony tools to investigate the occurrences and resolve the problems, but the traditional tools were all showing “green lights,” indicating normal operation. With little visibility into the Telepresence system and its problems, the IT staff was growing increasingly frustrated and spending too many hours trying to identify and resolve issues in a largely haphazard manner. Read More
About Customer	The customer is a global law firm, one of the top ten largest in the world with approximately 2,000 attorneys in 31 offices across 14 countries. The privately held organization recorded over $1.5B in annual billing revenue last year. The full-service firm specializes in business law including transactional, litigation, corporate, and regulation across multi-government venues. The firm leverages expert teams across their corporate, environmental, finance, litigation and tax departments to respond to clients quickly with critical in-depth subject matter in over 30 languages. With expertise and information spread across geographies, attorney and staff are greatly reliant upon accessibility and collaboration tools to provide the business and legal solutions that clients expect. Read More
Solution	The IT staff selected NetScout to assure Telepresence end user experience to provide the performance management and granular visibility needed. Within days of installation, nGenius UC Server was already analyzing the bi-directional RTP/RTCP media streams for each Telepresence participant, no matter the location, and displaying realtime metrics and diagnostics for the staff to review. The nGenius solution helped the staff pinpoint and solve the intermittent packet loss problem that affected the reliability and performance of the Telepresence sessions. Before nGenius UC Server, the IT staff had no way to record, replay, diagnose and solve the intermittent packet loss. With the great success using nGenius UC Server, the firm also added nGenius Voice \| Video Data Collector to extend overall capabilities by allowing IT staff to correlate call data records (CDRs) from user IP addresses for faster identification and improved session management. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Professional Service

Applicable Functions

Business Operation

Use Cases

Remote Collaboration

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

The law firm had deployed a state-of-the-art unified communication (UC) system to improve intra-firm and client communications. A significant part of this investment was the multi-screen, multi-point immersive Telepresence suites in each of their offices worldwide. However, as the usage of the system increased, the number of serious performance problems, including dropped users, rose in incident and severity. The IT staff initially turned to their traditional telephony tools to investigate the occurrences and resolve the problems, but the traditional tools were all showing “green lights,” indicating normal operation. With little visibility into the Telepresence system and its problems, the IT staff was growing increasingly frustrated and spending too many hours trying to identify and resolve issues in a largely haphazard manner.

About Customer

The customer is a global law firm, one of the top ten largest in the world with approximately 2,000 attorneys in 31 offices across 14 countries. The privately held organization recorded over $1.5B in annual billing revenue last year. The full-service firm specializes in business law including transactional, litigation, corporate, and regulation across multi-government venues. The firm leverages expert teams across their corporate, environmental, finance, litigation and tax departments to respond to clients quickly with critical in-depth subject matter in over 30 languages. With expertise and information spread across geographies, attorney and staff are greatly reliant upon accessibility and collaboration tools to provide the business and legal solutions that clients expect.

Solution

The IT staff selected NetScout to assure Telepresence end user experience to provide the performance management and granular visibility needed. Within days of installation, nGenius UC Server was already analyzing the bi-directional RTP/RTCP media streams for each Telepresence participant, no matter the location, and displaying realtime metrics and diagnostics for the staff to review. The nGenius solution helped the staff pinpoint and solve the intermittent packet loss problem that affected the reliability and performance of the Telepresence sessions. Before nGenius UC Server, the IT staff had no way to record, replay, diagnose and solve the intermittent packet loss. With the great success using nGenius UC Server, the firm also added nGenius Voice | Video Data Collector to extend overall capabilities by allowing IT staff to correlate call data records (CDRs) from user IP addresses for faster identification and improved session management.

Impact #1	Optimized Telepresence and UC services performance
Impact #2	Reduced time to resolve performance issues
Impact #3	Increased client satisfaction

Impact #1

Optimized Telepresence and UC services performance

Impact #2

Reduced time to resolve performance issues

Impact #3

Increased client satisfaction

Benefit #1	Reduced business operations costs

Benefit #1

Reduced business operations costs

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Overview

Top Ten Law Firm Assures Global Telepresence Quality with NetScout

Operational Impact

Quantitative Benefit