Case Studies
Top Retail Bank Achieves Best-In-Class Compliance and Customer Experience
Overview
Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Data Visualization | |
Finance & Insurance | |
Business Operation Quality Assurance | |
Fraud Detection Predictive Quality Analytics Regulatory Compliance Monitoring | |
Software Design & Engineering Services System Integration | |
Operational Impact
The bank reduced their previous noncompliance rate by 80%, helping them to achieve an astonishing 96% compliance. | |
The client now has the tools in place to flag, capture, and correct the 4% of calls that do contain troubling language, preventing violations from occurring. | |
Mattersight’s solution has also improved this client’s auditing expenses by 11% per hour, largely due to auditors no longer having to listen to a sample of phone calls and potentially missing violations. | |
Quantitative Benefit
96% compliance rate achieved. | |
80% reduction in non-compliance. | |
11% lift in $ collected per hour. | |