JungleWorks Case Studies Tookan automates yet another Business Entity

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	Tookan automates yet another Business Entity JungleWorks

Tookan automates yet another Business Entity

JungleWorks

Technology Category	Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Telecommunications
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	System Integration
Challenge	The Indian broadcast satellite service provider was facing major issues with managing appointment bookings and the fleet of service agents. They did not receive real-time updates of booked appointments, agents’ whereabouts, delivery of service, and customer feedback. The lack of an automated system was causing delays in their daily business operations and was affecting their efficiency and customer satisfaction. Read More
About Customer	The customer in this case study is an Indian broadcast satellite service provider. They were facing challenges in managing their appointment bookings and the fleet of service agents. The lack of real-time updates on booked appointments, agents' whereabouts, service delivery, and customer feedback was causing operational inefficiencies. The company was in need of a solution that could automate their day-to-day activities and fill in the manual gaps to ensure smooth functioning of all their business activities. Read More
Solution	The satellite service provider turned to Tookan, a delivery management platform. Tookan provided an end-to-end solution to manage all delivery operations, enhancing efficiency, boosting sales, and delivering exceptional customer experience at scale. Key features of the Tookan solution included a Booking Form for direct task creation in the dashboard, Agent Management for managing agents and their schedules, Real-time tracking capabilities for tracking the exact locations of service agents, and Task Notification & Customer Feedback for keeping customers informed and collecting their feedback. The agent app also included a 3D face recognition feature for security. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

System Integration

Challenge

The Indian broadcast satellite service provider was facing major issues with managing appointment bookings and the fleet of service agents. They did not receive real-time updates of booked appointments, agents’ whereabouts, delivery of service, and customer feedback. The lack of an automated system was causing delays in their daily business operations and was affecting their efficiency and customer satisfaction.

About Customer

The customer in this case study is an Indian broadcast satellite service provider. They were facing challenges in managing their appointment bookings and the fleet of service agents. The lack of real-time updates on booked appointments, agents' whereabouts, service delivery, and customer feedback was causing operational inefficiencies. The company was in need of a solution that could automate their day-to-day activities and fill in the manual gaps to ensure smooth functioning of all their business activities.

Solution

The satellite service provider turned to Tookan, a delivery management platform. Tookan provided an end-to-end solution to manage all delivery operations, enhancing efficiency, boosting sales, and delivering exceptional customer experience at scale. Key features of the Tookan solution included a Booking Form for direct task creation in the dashboard, Agent Management for managing agents and their schedules, Real-time tracking capabilities for tracking the exact locations of service agents, and Task Notification & Customer Feedback for keeping customers informed and collecting their feedback. The agent app also included a 3D face recognition feature for security.

Impact #1	The Indian broadcast satellite service provider was able to automate their day-to-day activities, filling in the manual gaps that were causing operational inefficiencies.
Impact #2	With Tookan's Booking Form, the company was able to directly create tasks in the dashboard, ensuring no appointments were missed and tasks were scheduled on time.
Impact #3	Tookan's Agent Management feature allowed the company to manage their agents more effectively, ensuring they were content and satisfied with the company.

Impact #1

The Indian broadcast satellite service provider was able to automate their day-to-day activities, filling in the manual gaps that were causing operational inefficiencies.

Impact #2

With Tookan's Booking Form, the company was able to directly create tasks in the dashboard, ensuring no appointments were missed and tasks were scheduled on time.

Impact #3

Tookan's Agent Management feature allowed the company to manage their agents more effectively, ensuring they were content and satisfied with the company.

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Overview

Tookan automates yet another Business Entity

Operational Impact