Case Studies TNT Automates IMS Administration and Improves Controls with SoftExpert Suite

Edit This Case Study Record

	TNT Automates IMS Administration and Improves Controls with SoftExpert Suite

TNT Automates IMS Administration and Improves Controls with SoftExpert Suite

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Transportation
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	Software Design & Engineering Services System Integration
Challenge	TNT faced the challenge of automating the control required during all phases of Integrated Management System (IMS) administration. The company needed a solution that could facilitate the maintenance of its ISO 9001:2000, ISO 14001:2004, and OHSAS 18001:1999 certifications. The goal was to streamline the process management, ensure all employees had access to the most recent document versions, and facilitate the opening and tracking of non-conformities until their resolution. Additionally, TNT sought to improve the overall efficiency and effectiveness of its business management processes. Read More
About Customer	TNT, headquartered in Amsterdam, is a leading European company specializing in urgent transport and distribution. The company operates in over 200 countries and employs 161,000 people. TNT offers a robust transport network infrastructure in Europe and Asia and is actively expanding its international operations. In Spain, TNT has made significant investments to enhance its operations, aiming to exceed client expectations in document and merchandise transport. The company's strategy focuses on providing innovative, high-quality solutions that are personalized and supported by advanced technological and e-commerce tools. Read More
Solution	TNT chose the SoftExpert Excellence Suite (SE) to address its IMS administration challenges. The suite includes various modules such as SE Action, SE Audit, SE Document, SE EHS, SE Performance, SE Process, and SE Waste. These modules automate the control required during all phases of process management, allowing employees to access the most recent document versions and facilitating the opening and tracking of non-conformities. The SE solutions also automatically send email notifications for pending items, aiding in the administration of preventive and corrective actions and the handling of corporate indicators. The system's ease of access for all employees and SoftExpert's international presence provide a secure base for future expansions. Additionally, local support in Spain optimizes customer assistance. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Functional Applications - Enterprise Asset Management Systems (EAM)

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Transportation

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

Software Design & Engineering Services

System Integration

Challenge

TNT faced the challenge of automating the control required during all phases of Integrated Management System (IMS) administration. The company needed a solution that could facilitate the maintenance of its ISO 9001:2000, ISO 14001:2004, and OHSAS 18001:1999 certifications. The goal was to streamline the process management, ensure all employees had access to the most recent document versions, and facilitate the opening and tracking of non-conformities until their resolution. Additionally, TNT sought to improve the overall efficiency and effectiveness of its business management processes.

About Customer

TNT, headquartered in Amsterdam, is a leading European company specializing in urgent transport and distribution. The company operates in over 200 countries and employs 161,000 people. TNT offers a robust transport network infrastructure in Europe and Asia and is actively expanding its international operations. In Spain, TNT has made significant investments to enhance its operations, aiming to exceed client expectations in document and merchandise transport. The company's strategy focuses on providing innovative, high-quality solutions that are personalized and supported by advanced technological and e-commerce tools.

Solution

TNT chose the SoftExpert Excellence Suite (SE) to address its IMS administration challenges. The suite includes various modules such as SE Action, SE Audit, SE Document, SE EHS, SE Performance, SE Process, and SE Waste. These modules automate the control required during all phases of process management, allowing employees to access the most recent document versions and facilitating the opening and tracking of non-conformities. The SE solutions also automatically send email notifications for pending items, aiding in the administration of preventive and corrective actions and the handling of corporate indicators. The system's ease of access for all employees and SoftExpert's international presence provide a secure base for future expansions. Additionally, local support in Spain optimizes customer assistance.

Impact #1	The SE solutions automated the control required during all phases of process management, ensuring that all employees had access to the most recent document versions.
Impact #2	The system facilitated the opening and tracking of non-conformities, ensuring that responsible individuals could address issues promptly until their closure.
Impact #3	Automatic email notifications for pending items improved the administration of preventive and corrective actions and the handling of corporate indicators.

Impact #1

The SE solutions automated the control required during all phases of process management, ensuring that all employees had access to the most recent document versions.

Impact #2

The system facilitated the opening and tracking of non-conformities, ensuring that responsible individuals could address issues promptly until their closure.

Impact #3

Automatic email notifications for pending items improved the administration of preventive and corrective actions and the handling of corporate indicators.

Benefit #1	TNT operates in over 200 countries.
Benefit #2	The company employs 161,000 people.
Benefit #3	TNT's fleet includes 19,000 vehicles and 46 planes.

Benefit #1

TNT operates in over 200 countries.

Benefit #2

The company employs 161,000 people.

Benefit #3

TNT's fleet includes 19,000 vehicles and 46 planes.

Download PDF Version

Overview

TNT Automates IMS Administration and Improves Controls with SoftExpert Suite

Operational Impact

Quantitative Benefit