Case Studies
TJ Waste & Recycling Ltd Implements Automated System to Enhance Efficiency and Customer Experience
Overview
Functional Applications - Remote Monitoring & Control Systems Platform as a Service (PaaS) - Connectivity Platforms Sensors - GPS | |
Recycling & Waste Management | |
Business Operation Logistics & Transportation | |
Fleet Management Predictive Maintenance Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
The system has delivered a number of operational, commercial, and environmental benefits. These include a reduction in wasted journeys, fleet mileage, fuel, and emissions. It has also increased the capacity of the skip fleet by 0.8 jobs per day, per vehicle. | |
There has also been a very positive impact on the efficiency of the back-office where the whole system from order to invoice is now completely paperless. This has included a reduction in requests for copy tickets as they are now available through the portal, a decrease in the number of invoice queries and debtor days due to the improvement in proof of service and the availability of real-time information and photographic evidence, and less time on the phone to the drivers thereby freeing up capacity to speak to customers. | |
The investment in technological development has proved to be a very powerful USP for TJ Waste. Not only does it help clearly differentiate the company in terms of service delivery, but it has also enabled them to compete for work that they previously would have found difficult due to the requirement for accurate and detailed contract management information. Feedback from both employees and customers has been very positive and the company was recently awarded a ‘Gold Trusted Service’ provider by Feefo customer feedback platform for achieving at least 4.5/5 stars in reviews over the past 12 months. | |
Quantitative Benefit
Increased the capacity of the skip fleet by 0.8 jobs per day, per vehicle. | |