Case Studies
Ticketfly Slashes Error Rates, Cuts Response Time and Increases Client Satisfaction with Help from New Relic Platform
Overview
Platform as a Service (PaaS) - Connectivity Platforms Platform as a Service (PaaS) - Data Management Platforms | |
Business Operation Sales & Marketing | |
Predictive Quality Analytics Real-Time Location System (RTLS) | |
Data Science Services System Integration | |
Operational Impact
By using the New Relic Platform to unify multiple views within a single interface, Ticketfly isn’t just saving time. The company is achieving a deeper understanding of a broader range of data. | |
The level of visibility has enabled the team to achieve stunning reductions in error rates. | |
The company is able to make breakthroughs in solving problems much faster. | |
Quantitative Benefit
In just one 12 week period, errors in the WordPress stack dropped by 98%. | |
The ticket-purchasing application’s error rate dropped to zero percent. | |
Average response time got faster — from 800 milliseconds to just 250 milliseconds. | |