Gong
Case Studies
This Sales Call Center increased Script Compliance by 10x. Here's how.
Overview
This Sales Call Center increased Script Compliance by 10x. Here's how.Gong |
Analytics & Modeling - Real Time Analytics | |
Healthcare & Hospitals | |
Sales & Marketing | |
Data Science Services | |
Operational Impact
Gong analytics showed that sales consultants went from using the competitive sales script 80x per week to over 800x per week, a 10x increase in script compliance. | |
With compliance back on solid ground, the team created processes to maintain what it achieved. | |
Sales consultants are now rigorously trained on their competitive sales script. | |
Quantitative Benefit
10x increase in script compliance | |
45% increase in close ratio | |