Kore.ai
Case Studies
The World’s Largest Cruise Line Delights Customers with First-ever Virtual Concierge
Overview
The World’s Largest Cruise Line Delights Customers with First-ever Virtual ConciergeKore.ai |
Analytics & Modeling - Natural Language Processing (NLP) Application Infrastructure & Middleware - API Integration & Management | |
Marine & Shipping | |
Chatbots | |
Software Design & Engineering Services System Integration | |
Operational Impact
The personal virtual concierge has proved to be a game-changer in delivering customer delight experience. | |
Whether it is a quick turnaround in answering queries, proactively updating guests about schedule changes and developments, or delivering a personalized high-touch experience at individual or group level, the Bot is contributing to greater customer engagement. | |
The first-mover advantage within the industry and region. | |
Quantitative Benefit
CSAT score soared by 40% within 2 months of deployment. | |
A daily average of 12,000+ guest requests are processed promptly and efficiently across various categories, leaving the crew to focus on specialized high-value requests. | |