Case Studies The Vital Link between Happy Drivers and Happy Customers

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	The Vital Link between Happy Drivers and Happy Customers

The Vital Link between Happy Drivers and Happy Customers

Technology Category	Functional Applications - Fleet Management Systems (FMS) Analytics & Modeling - Real Time Analytics Networks & Connectivity - Cellular
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation Business Operation
Use Cases	Fleet Management Supply Chain Visibility Real-Time Location System (RTLS)
Services	System Integration Software Design & Engineering Services
Challenge	Mexem, a Polish trucking company, faced significant challenges in maintaining timely deliveries due to a massive shortage of drivers across Europe. This shortage had the potential to impact their business, their customers, and their customers' customers. The traditional method of managers frequently phoning drivers to keep track of their location was extremely time-consuming and irritating for the drivers. The company needed a solution to keep the steel mills running optimally and to ensure that drivers could concentrate on driving without interruptions. Additionally, Mexem needed to persuade its subcontractors, who operated a significant portion of its fleet, to adopt a new visibility platform despite their concerns about tracking and workload. Read More
About Customer	Mexem Sp. z o.o. is a Polish trucking company that operates around 100 of its own trucks and adds about another 450 through subcontractors. The company is involved in transporting iron ore from steel mills in Sweden to Poland. Mexem prides itself on its delivery record, achieved through trusted relationships with its own and subcontracted drivers. However, the company has faced challenges in maintaining timely deliveries due to a shortage of drivers across Europe. Mexem's business model relies heavily on subcontractors, which are often small family firms with just a few trucks each. The company needed a solution to improve supply chain visibility and keep both its customers and drivers satisfied. Read More
Solution	Mexem adopted NIC-Place, a carrier visibility solution from FourKites, to improve supply chain visibility and keep both customers and drivers satisfied. NIC-Place's Data Control Center offers secure data exchange with other real-time visibility solutions, including the one used by the steel works. This enables carriers like Mexem to participate in a connected logistics ecosystem while maintaining control over the data they share with customers. The platform allows customers to keep track of their deliveries in real time, reducing the need for time-consuming phone calls to drivers. NIC-Place's provider-agnostic integration capabilities made it easy for Mexem to automate its supply chain visibility quickly. The platform's simplicity and ease of use also helped in persuading Mexem's subcontractors to come onboard. The subcontractors found it easy to onboard and saw the benefits of offering enhanced service to their customers through real-time visibility. The drivers also appreciated the reduced interruptions, allowing them to focus on driving. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Analytics & Modeling - Real Time Analytics

Networks & Connectivity - Cellular

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Business Operation

Use Cases

Fleet Management

Supply Chain Visibility

Real-Time Location System (RTLS)

Services

System Integration

Software Design & Engineering Services

Challenge

Mexem, a Polish trucking company, faced significant challenges in maintaining timely deliveries due to a massive shortage of drivers across Europe. This shortage had the potential to impact their business, their customers, and their customers' customers. The traditional method of managers frequently phoning drivers to keep track of their location was extremely time-consuming and irritating for the drivers. The company needed a solution to keep the steel mills running optimally and to ensure that drivers could concentrate on driving without interruptions. Additionally, Mexem needed to persuade its subcontractors, who operated a significant portion of its fleet, to adopt a new visibility platform despite their concerns about tracking and workload.

About Customer

Mexem Sp. z o.o. is a Polish trucking company that operates around 100 of its own trucks and adds about another 450 through subcontractors. The company is involved in transporting iron ore from steel mills in Sweden to Poland. Mexem prides itself on its delivery record, achieved through trusted relationships with its own and subcontracted drivers. However, the company has faced challenges in maintaining timely deliveries due to a shortage of drivers across Europe. Mexem's business model relies heavily on subcontractors, which are often small family firms with just a few trucks each. The company needed a solution to improve supply chain visibility and keep both its customers and drivers satisfied.

Solution

Mexem adopted NIC-Place, a carrier visibility solution from FourKites, to improve supply chain visibility and keep both customers and drivers satisfied. NIC-Place's Data Control Center offers secure data exchange with other real-time visibility solutions, including the one used by the steel works. This enables carriers like Mexem to participate in a connected logistics ecosystem while maintaining control over the data they share with customers. The platform allows customers to keep track of their deliveries in real time, reducing the need for time-consuming phone calls to drivers. NIC-Place's provider-agnostic integration capabilities made it easy for Mexem to automate its supply chain visibility quickly. The platform's simplicity and ease of use also helped in persuading Mexem's subcontractors to come onboard. The subcontractors found it easy to onboard and saw the benefits of offering enhanced service to their customers through real-time visibility. The drivers also appreciated the reduced interruptions, allowing them to focus on driving.

Impact #1	Mexem's customers can now keep much better track of their deliveries in real time, reducing the need for time-consuming phone calls to drivers.
Impact #2	The drivers can concentrate on driving without interruptions, improving their overall satisfaction.
Impact #3	NIC-Place's provider-agnostic integration capabilities made it easy for Mexem to automate its supply chain visibility quickly.

Impact #1

Mexem's customers can now keep much better track of their deliveries in real time, reducing the need for time-consuming phone calls to drivers.

Impact #2

The drivers can concentrate on driving without interruptions, improving their overall satisfaction.

Impact #3

NIC-Place's provider-agnostic integration capabilities made it easy for Mexem to automate its supply chain visibility quickly.

Benefit #1	FourKites tracks more than 2.8 million shipments daily across various modes of transportation.
Benefit #2	FourKites reaches 176 countries, providing extensive global coverage.
Benefit #3	More than 1,100 of the world's most recognized brands trust FourKites for supply chain visibility.

Benefit #1

FourKites tracks more than 2.8 million shipments daily across various modes of transportation.

Benefit #2

FourKites reaches 176 countries, providing extensive global coverage.

Benefit #3

More than 1,100 of the world's most recognized brands trust FourKites for supply chain visibility.

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Overview

The Vital Link between Happy Drivers and Happy Customers

Operational Impact

Quantitative Benefit