Case Studies The Sultan Center meets expansion and compliance objectives with Manhattan Associates’ solutions

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	The Sultan Center meets expansion and compliance objectives with Manhattan Associates’ solutions

The Sultan Center meets expansion and compliance objectives with Manhattan Associates’ solutions

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Food & Beverage Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Predictive Replenishment Supply Chain Visibility
Services	System Integration Training
Challenge	The Sultan Center faced the challenge of expanding its business while adhering to rigorous health ministry requirements for imported foods. The legacy system in place was inadequate for managing these complex requirements and supporting the company's long-term expansion plans into new territories such as Syria, Egypt, and North Africa. The need for greater control over existing warehouses and the ability to track health ministry requirements on products were critical issues that needed to be addressed. Read More
About Customer	The Sultan Center (TSC) is Kuwait’s largest independent retailer and a leading supplier of supermarket items, perishables, and general merchandise in the Middle East. The company operates 13 major retail outlets in Kuwait and holds a 15 percent share of the country’s retail market. TSC also has retail operations in Jordan, Oman, Bahrain, and Lebanon. The company is known for its broad range of foreign branded food products, imported from all over the world, which necessitates maintaining high on-shelf availability of all stocked brands. TSC's portfolio includes retail, restaurants, trading, fashion, and telecoms, making it a highly diversified business. Read More
Solution	The Sultan Center decided to implement Manhattan Associates’ Warehouse Management for Open Systems and Supply Chain Intelligence solutions at four of its sites in Kuwait. These solutions were chosen to enhance visibility of stock, improve picking rates and accuracy, handle increasing product volumes, and track goods against health ministry requirements. The implementation was completed in just eight weeks, even after a warehouse fire disrupted operations. The new system provided significant benefits, including increased efficiencies in warehouse operations such as put-away and picking, and dramatically improved pick accuracy and pick rates. Phase two of the project aims to leverage additional features like 'put-to-store' and 'multi-order picking' for further efficiency improvements and cost reductions. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Food & Beverage

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Predictive Replenishment

Supply Chain Visibility

Services

System Integration

Training

Challenge

The Sultan Center faced the challenge of expanding its business while adhering to rigorous health ministry requirements for imported foods. The legacy system in place was inadequate for managing these complex requirements and supporting the company's long-term expansion plans into new territories such as Syria, Egypt, and North Africa. The need for greater control over existing warehouses and the ability to track health ministry requirements on products were critical issues that needed to be addressed.

About Customer

The Sultan Center (TSC) is Kuwait’s largest independent retailer and a leading supplier of supermarket items, perishables, and general merchandise in the Middle East. The company operates 13 major retail outlets in Kuwait and holds a 15 percent share of the country’s retail market. TSC also has retail operations in Jordan, Oman, Bahrain, and Lebanon. The company is known for its broad range of foreign branded food products, imported from all over the world, which necessitates maintaining high on-shelf availability of all stocked brands. TSC's portfolio includes retail, restaurants, trading, fashion, and telecoms, making it a highly diversified business.

Solution

The Sultan Center decided to implement Manhattan Associates’ Warehouse Management for Open Systems and Supply Chain Intelligence solutions at four of its sites in Kuwait. These solutions were chosen to enhance visibility of stock, improve picking rates and accuracy, handle increasing product volumes, and track goods against health ministry requirements. The implementation was completed in just eight weeks, even after a warehouse fire disrupted operations. The new system provided significant benefits, including increased efficiencies in warehouse operations such as put-away and picking, and dramatically improved pick accuracy and pick rates. Phase two of the project aims to leverage additional features like 'put-to-store' and 'multi-order picking' for further efficiency improvements and cost reductions.

Impact #1	The new warehouse management solution provided faster and more efficient processes for moving imported goods through health ministry compliance to shelf.
Impact #2	The solution enabled faster and more accurate picking, significantly improving pick accuracy and pick rates.
Impact #3	Superior inventory control was achieved, allowing for better management of stock and compliance with health ministry requirements.

Impact #1

The new warehouse management solution provided faster and more efficient processes for moving imported goods through health ministry compliance to shelf.

Impact #2

The solution enabled faster and more accurate picking, significantly improving pick accuracy and pick rates.

Impact #3

Superior inventory control was achieved, allowing for better management of stock and compliance with health ministry requirements.

Benefit #1	The implementation was completed in just eight weeks, even after a warehouse fire disrupted operations.
Benefit #2	The company holds a 15 percent share of Kuwait’s retail market.
Benefit #3	The solution is set to be rolled out to additional sites in Lebanon, Jordan, and Oman over the next two years.

Benefit #1

The implementation was completed in just eight weeks, even after a warehouse fire disrupted operations.

Benefit #2

The company holds a 15 percent share of Kuwait’s retail market.

Benefit #3

The solution is set to be rolled out to additional sites in Lebanon, Jordan, and Oman over the next two years.

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Overview

The Sultan Center meets expansion and compliance objectives with Manhattan Associates’ solutions

Operational Impact

Quantitative Benefit