Case Studies The Seabury Academy used Olark to stay connected through COVID-19

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	The Seabury Academy used Olark to stay connected through COVID-19

The Seabury Academy used Olark to stay connected through COVID-19

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Education
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Remote Collaboration
Services	Software Design & Engineering Services System Integration
Challenge	When the pandemic hit, the school was shut down for the remainder of the academic year, leaving them to quickly adapt and learn how to continue communication with their current students and parents, as well as answer questions about future enrollment. Inquiries and calls immediately ended as they were no longer in the office. It became imperative for the school to explore alternative avenues to talk to families who had questions. Read More
About Customer	The Seabury Academy is the only independent college preparatory school in Lawrence, Kansas, with about 200 students actively enrolled. Their school is tuition-based with a diverse population. About 33% of students receive financial aid and 25-30% identify as students of color. As an independent entity, Seabury didn’t have the same type of guidance or support when the pandemic developed as a public or Catholic school. Read More
Solution	Leslie attended a webinar with the National Association of Independent Schools and another member school mentioned they were using Olark live chat, which had solved problems experienced as a result of COVID-19. Leslie did some research on Olark and thought the live chat tool would solve their problem. Within a day, Olark was live across their entire website. Olark currently sits with the Admissions team, with Leslie being the only agent for the school. Not only does Seabury use Olark to answer questions for prospective students, but Leslie also fields questions and emails for other faculty or administrators who are unavailable while working from home. People were having trouble getting in touch with staff, and Olark helped them connect visitors with their team. Another approach their team implemented was on their direct line voicemail, which advised callers to head over to their website and start a chat for immediate assistance. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Education

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Remote Collaboration

Services

Software Design & Engineering Services

System Integration

Challenge

When the pandemic hit, the school was shut down for the remainder of the academic year, leaving them to quickly adapt and learn how to continue communication with their current students and parents, as well as answer questions about future enrollment. Inquiries and calls immediately ended as they were no longer in the office. It became imperative for the school to explore alternative avenues to talk to families who had questions.

About Customer

The Seabury Academy is the only independent college preparatory school in Lawrence, Kansas, with about 200 students actively enrolled. Their school is tuition-based with a diverse population. About 33% of students receive financial aid and 25-30% identify as students of color. As an independent entity, Seabury didn’t have the same type of guidance or support when the pandemic developed as a public or Catholic school.

Solution

Leslie attended a webinar with the National Association of Independent Schools and another member school mentioned they were using Olark live chat, which had solved problems experienced as a result of COVID-19. Leslie did some research on Olark and thought the live chat tool would solve their problem. Within a day, Olark was live across their entire website. Olark currently sits with the Admissions team, with Leslie being the only agent for the school. Not only does Seabury use Olark to answer questions for prospective students, but Leslie also fields questions and emails for other faculty or administrators who are unavailable while working from home. People were having trouble getting in touch with staff, and Olark helped them connect visitors with their team. Another approach their team implemented was on their direct line voicemail, which advised callers to head over to their website and start a chat for immediate assistance.

Impact #1	Olark has been successful in helping Seabury Academy stay connected with their school community during the shutdown from COVID-19.
Impact #2	Seabury has used Olark to engage with prospective students to boost enrollment.
Impact #3	Olark has helped direct website visitors to the proper faculty or staff members.

Impact #1

Olark has been successful in helping Seabury Academy stay connected with their school community during the shutdown from COVID-19.

Impact #2

Seabury has used Olark to engage with prospective students to boost enrollment.

Impact #3

Olark has helped direct website visitors to the proper faculty or staff members.

Benefit #1	About 33% of students receive financial aid.
Benefit #2	25-30% of students identify as students of color.

Benefit #1

About 33% of students receive financial aid.

Benefit #2

25-30% of students identify as students of color.

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Overview

The Seabury Academy used Olark to stay connected through COVID-19

Operational Impact

Quantitative Benefit