Case Studies The Scent of Success: How Microsoft helped the retailer Lootah optimise their operations

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	The Scent of Success: How Microsoft helped the retailer Lootah optimise their operations

The Scent of Success: How Microsoft helped the retailer Lootah optimise their operations

Technology Category	Application Infrastructure & Middleware - Data Visualization Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Retail
Applicable Functions	Business Operation Sales & Marketing Warehouse & Inventory Management
Use Cases	Inventory Management Predictive Replenishment
Services	System Integration Training
Challenge	The pre-existing solution no longer addressed the organisational challenges faced by Lootah; it was not scalable and has become a major challenge to tackle on the company’s growth path. The lack of integration between the back and front office caused inconsistencies in reconciling sales data as mismatched information needed to be verified manually. This, in turn, caused delays and added to the workload of each staff member. Read More
About Customer	Lootah is the leading perfume retailer in the UAE with 16 stores in the country and abroad. Specialising in oriental and French perfumes, incense, and perfumed blended oils, Lootah decided to take a step towards digital transformation with Microsoft. The company has a strong presence in the market and is known for its high-quality products. With a focus on customer satisfaction and operational efficiency, Lootah sought to enhance its business processes and improve overall performance through technological advancements. Read More
Solution	Lootah partnered with Microsoft to implement Dynamics 365, which matched their requirements for simplicity, usability, minimal need for customisation, and ease of implementation. The organisation implemented several Dynamics 365 modules, including Financials, Procurement, Inventory, Retail (covering 14 points of sale), and Power BI. This integrated solution connected points of sale to the back office, providing greater visibility of inventory across all stores and locations and significantly reducing the timeframe required for financial reporting. Microsoft’s local partner, Robosot, played a crucial role in ensuring a smooth implementation and customisation of the solution. The introduction of Dynamics 365 started from the back office and was later extended to the front office staff, incorporating feedback from end users to enhance the system’s functionalities. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Visualization

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Retail

Applicable Functions

Business Operation

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Inventory Management

Predictive Replenishment

Services

System Integration

Training

Challenge

The pre-existing solution no longer addressed the organisational challenges faced by Lootah; it was not scalable and has become a major challenge to tackle on the company’s growth path. The lack of integration between the back and front office caused inconsistencies in reconciling sales data as mismatched information needed to be verified manually. This, in turn, caused delays and added to the workload of each staff member.

About Customer

Lootah is the leading perfume retailer in the UAE with 16 stores in the country and abroad. Specialising in oriental and French perfumes, incense, and perfumed blended oils, Lootah decided to take a step towards digital transformation with Microsoft. The company has a strong presence in the market and is known for its high-quality products. With a focus on customer satisfaction and operational efficiency, Lootah sought to enhance its business processes and improve overall performance through technological advancements.

Solution

Lootah partnered with Microsoft to implement Dynamics 365, which matched their requirements for simplicity, usability, minimal need for customisation, and ease of implementation. The organisation implemented several Dynamics 365 modules, including Financials, Procurement, Inventory, Retail (covering 14 points of sale), and Power BI. This integrated solution connected points of sale to the back office, providing greater visibility of inventory across all stores and locations and significantly reducing the timeframe required for financial reporting. Microsoft’s local partner, Robosot, played a crucial role in ensuring a smooth implementation and customisation of the solution. The introduction of Dynamics 365 started from the back office and was later extended to the front office staff, incorporating feedback from end users to enhance the system’s functionalities.

Impact #1	Increased employee satisfaction due to the new system's functionalities.
Impact #2	Boosted workforce productivity through streamlined processes.
Impact #3	Excellent integration of back and front office operations.

Impact #1

Increased employee satisfaction due to the new system's functionalities.

Impact #2

Boosted workforce productivity through streamlined processes.

Impact #3

Excellent integration of back and front office operations.

Benefit #1	Financial reporting timeframe reduced from 8-10 days to just 2 days.

Benefit #1

Financial reporting timeframe reduced from 8-10 days to just 2 days.

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Overview

The Scent of Success: How Microsoft helped the retailer Lootah optimise their operations

Operational Impact

Quantitative Benefit