Case Studies The Mechanics Bank ensures system protection and improves Quality of Service with AppSense

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	The Mechanics Bank ensures system protection and improves Quality of Service with AppSense

The Mechanics Bank ensures system protection and improves Quality of Service with AppSense

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Cybersecurity & Privacy - Endpoint Security Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Remote Control
Services	Software Design & Engineering Services System Integration
Challenge	The Mechanics Bank faced several challenges in maintaining the security and performance of their IT systems. They needed a proactive solution to protect against harmful executables and ensure their 32 branches could serve customers effectively. The bank's IT team was constantly dealing with unauthorized applications and plug-ins, which could introduce spyware and malware. This required tedious lock downs and time-consuming system maintenance. Additionally, the help desk was inundated with calls due to browser hijackings and altered registry settings, leading to user dissatisfaction. The bank also faced issues with CPU and memory-hogging applications, necessitating either additional hardware investments or better utilization of existing servers. Read More
About Customer	The Mechanics Bank, headquartered in Richmond, California, is one of the largest community banks in the San Francisco Bay Area. Celebrating a century of community banking in 2005, the bank has approximately $2.5 billion in assets and operates 32 branch offices. Known for its innovative and customer-friendly banking services, The Mechanics Bank is committed to ensuring its IT systems are secure and perform at maximum efficiency. The bank's IT team, led by Ray Anderson, is responsible for maintaining a secure and efficient server-based computing environment, which is crucial for providing quality service to their end users. Read More
Solution	The Mechanics Bank implemented AppSense DesktopNow as a comprehensive solution to address their security and performance challenges. AppSense DesktopNow allowed the bank to secure and control their application environment automatically, eliminating issues such as browser hijacking and malware. The solution also enabled the bank to manage application performance and resource usage, significantly reducing CPU server load and memory consumption. The bank's IT team no longer needed to perform emergency maintenance or deal with unauthorized installations, allowing them to focus on more strategic initiatives. The deployment of AppSense DesktopNow was straightforward, with the bank operating it in passive mode initially to monitor applications and their dependencies before switching to active mode. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Cybersecurity & Privacy - Endpoint Security

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Remote Control

Services

Software Design & Engineering Services

System Integration

Challenge

The Mechanics Bank faced several challenges in maintaining the security and performance of their IT systems. They needed a proactive solution to protect against harmful executables and ensure their 32 branches could serve customers effectively. The bank's IT team was constantly dealing with unauthorized applications and plug-ins, which could introduce spyware and malware. This required tedious lock downs and time-consuming system maintenance. Additionally, the help desk was inundated with calls due to browser hijackings and altered registry settings, leading to user dissatisfaction. The bank also faced issues with CPU and memory-hogging applications, necessitating either additional hardware investments or better utilization of existing servers.

About Customer

The Mechanics Bank, headquartered in Richmond, California, is one of the largest community banks in the San Francisco Bay Area. Celebrating a century of community banking in 2005, the bank has approximately $2.5 billion in assets and operates 32 branch offices. Known for its innovative and customer-friendly banking services, The Mechanics Bank is committed to ensuring its IT systems are secure and perform at maximum efficiency. The bank's IT team, led by Ray Anderson, is responsible for maintaining a secure and efficient server-based computing environment, which is crucial for providing quality service to their end users.

Solution

The Mechanics Bank implemented AppSense DesktopNow as a comprehensive solution to address their security and performance challenges. AppSense DesktopNow allowed the bank to secure and control their application environment automatically, eliminating issues such as browser hijacking and malware. The solution also enabled the bank to manage application performance and resource usage, significantly reducing CPU server load and memory consumption. The bank's IT team no longer needed to perform emergency maintenance or deal with unauthorized installations, allowing them to focus on more strategic initiatives. The deployment of AppSense DesktopNow was straightforward, with the bank operating it in passive mode initially to monitor applications and their dependencies before switching to active mode.

Impact #1	The implementation of AppSense DesktopNow allowed The Mechanics Bank to block harmful executables and eliminate browser hijacks and malware, significantly enhancing system security.
Impact #2	The bank no longer needed to perform weekly emergency maintenance, freeing up IT resources for more strategic tasks.
Impact #3	The help desk experienced a drastic reduction in call volume, as issues related to unauthorized applications and altered registry settings were eliminated.

Impact #1

The implementation of AppSense DesktopNow allowed The Mechanics Bank to block harmful executables and eliminate browser hijacks and malware, significantly enhancing system security.

Impact #2

The bank no longer needed to perform weekly emergency maintenance, freeing up IT resources for more strategic tasks.

Impact #3

The help desk experienced a drastic reduction in call volume, as issues related to unauthorized applications and altered registry settings were eliminated.

Benefit #1	Cut CPU server load by 50%, from approximately 20% to just 10%.
Benefit #2	Saved 225 MB in memory per server.

Benefit #1

Cut CPU server load by 50%, from approximately 20% to just 10%.

Benefit #2

Saved 225 MB in memory per server.

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Overview

The Mechanics Bank ensures system protection and improves Quality of Service with AppSense

Operational Impact

Quantitative Benefit