RingCentral
Case Studies
The Littleton Group Enhances Communication Efficiency with RingCentral
Overview
The Littleton Group Enhances Communication Efficiency with RingCentralRingCentral |
Robots - Wheeled Robots | |
Buildings Telecommunications | |
Inventory Management Usage-Based Insurance | |
System Integration | |
Operational Impact
The switch to RingCentral has significantly improved the operational efficiency of The Littleton Group. The new system has empowered employees with the ability to customize their own settings, reducing the need for remote tech support. This has resulted in a significant time saving for the IT team, freeing them up to work on other projects. The on-demand recording feature has made it easier to find specific statements needed for insurance claims, improving the efficiency of the claims process. The mobile app has also enhanced remote working capabilities, allowing employees to work from anywhere and providing the IT Director the ability to provide tech support from any location. Overall, the switch to RingCentral has significantly improved communication within the company. | |
Quantitative Benefit
Saved several hours per day, amounting to at least fifteen hours per week, freeing up time for other projects. | |
Enabled all 24 locations to be onboarded at once with minimal downtime. | |
Reduced the number of tickets sent to remote tech support due to employee empowerment. | |