Qlik Case Studies The Journey towards BI Excellence

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	The Journey towards BI Excellence Qlik

The Journey towards BI Excellence

Qlik

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Transportation
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance
Services	Data Science Services
Challenge	As the UK’s largest scheduled coach operator and urban bus provider outside of London, National Express faced several challenges related to business intelligence (BI) and data analytics. The company had to deal with manual reporting from various data siloes, which provided limited insights due to reports showing only one aspect of company performance. The reports also had limited flexibility and analytical capabilities, leading to a high 'event-to-action' latency. To overcome these challenges, the company decided to deliver BI as a service. Read More
About Customer	National Express is the UK’s largest scheduled coach operator and urban bus provider outside of London. The company operates a vast network of coaches and buses, serving millions of passengers each year. National Express is committed to providing high-quality transportation services and continuously seeks to improve its operations and customer satisfaction. To achieve this, the company relies heavily on data and analytics to optimise its performance and understand customer needs. Read More
Solution	Data Technology partnered with National Express to implement a BI and data analytics platform. The company deployed QlikView into the UK Coach division in 2013 and added QlikView Extranet in 2016 to support UK Coach partner operators. The success of the platform led to the creation of a UK BI Centre of Excellence. As a result, Qlik Sense was deployed in the UK Bus division in 2018. In 2019, the UK Coach division migrated onto Qlik Sense, providing a common set of tools and technologies deployed across all UK divisions and partners. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Transportation

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Services

Data Science Services

Challenge

As the UK’s largest scheduled coach operator and urban bus provider outside of London, National Express faced several challenges related to business intelligence (BI) and data analytics. The company had to deal with manual reporting from various data siloes, which provided limited insights due to reports showing only one aspect of company performance. The reports also had limited flexibility and analytical capabilities, leading to a high 'event-to-action' latency. To overcome these challenges, the company decided to deliver BI as a service.

About Customer

National Express is the UK’s largest scheduled coach operator and urban bus provider outside of London. The company operates a vast network of coaches and buses, serving millions of passengers each year. National Express is committed to providing high-quality transportation services and continuously seeks to improve its operations and customer satisfaction. To achieve this, the company relies heavily on data and analytics to optimise its performance and understand customer needs.

Solution

Data Technology partnered with National Express to implement a BI and data analytics platform. The company deployed QlikView into the UK Coach division in 2013 and added QlikView Extranet in 2016 to support UK Coach partner operators. The success of the platform led to the creation of a UK BI Centre of Excellence. As a result, Qlik Sense was deployed in the UK Bus division in 2018. In 2019, the UK Coach division migrated onto Qlik Sense, providing a common set of tools and technologies deployed across all UK divisions and partners.

Impact #1	National Express achieved a true self-service approach with analytics at the user level.
Impact #2	The company was able to monitor operational performance and standards for approximately 45 external partner operators.
Impact #3	The BI platform enabled network optimization by understanding passenger movements.

Impact #1

National Express achieved a true self-service approach with analytics at the user level.

Impact #2

The company was able to monitor operational performance and standards for approximately 45 external partner operators.

Impact #3

The BI platform enabled network optimization by understanding passenger movements.

Benefit #1	Revenue growth from understanding product performance.

Benefit #1

Revenue growth from understanding product performance.

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Overview

The Journey towards BI Excellence

Operational Impact

Quantitative Benefit