Case Studies The Hub of Cloud Communications

	The Hub of Cloud Communications

The Hub of Cloud Communications

Applicable Functions	Business Operation
Use Cases	Machine to Machine Payments
Challenge	SimpleSignal delivers services through multiple channels, whether that’s through wholesale partners or white labeling or directly to an end user. It’s a wide range of products - large scope - and offered both as usage based and subscription based services. The platform of choice had to have the qualities of traditional telecommunications billing but also the innovation, flexibility and scalability of Software-as-a-Service (SaaS) billing. Read More
About Customer	Founded in 2004, SimpleSignal, now Vonage Business, has now grown into the leading SaaS provider of cloud-based voice, video, mobility and collaboration services that integrate directly into business workflow and applications that people work with every d Read More
Customer Name	Vonage Business Read More
Solution	SimpleSignal’s decision to pursue a usage rating and billing platform vendor which understood the challenges they faced and ability to provide solutions that help them succeed is driving desired results. SimpleSignal settled on implementing the EngageIP Usage Rating and Billing platform by LogiSense. Read More Log in to view content
Contents

Applicable Functions

Business Operation

Use Cases

Machine to Machine Payments

Challenge

SimpleSignal delivers services through multiple channels, whether that’s through wholesale partners or white labeling or directly to an end user. It’s a wide range of products - large scope - and offered both as usage based and subscription based services.

The platform of choice had to have the qualities of traditional telecommunications billing but also the innovation, flexibility and scalability of Software-as-a-Service (SaaS) billing.

About Customer

Founded in 2004, SimpleSignal, now Vonage Business, has now grown into the leading SaaS provider of cloud-based voice, video, mobility and collaboration services that integrate directly into business workflow and applications that people work with every d

Customer Name

Vonage Business

Solution

SimpleSignal’s decision to pursue a usage rating and billing platform vendor which understood the challenges they faced and ability to provide solutions that help them succeed is driving desired results. SimpleSignal settled on implementing the EngageIP Usage Rating and Billing platform by LogiSense.

Impact #1	[Product Improvement - Customer Satisfaction] Being able to quickly roll-out and provision a plethora of VoIP and telephony based network services. Enabled substantial improvement in customer experience
Impact #2	[Data Management - Data Integration] API integrations into other platforms such as Salesforce

Impact #1

[Product Improvement - Customer Satisfaction]
Being able to quickly roll-out and provision a plethora of VoIP and telephony based network services. Enabled substantial improvement in customer experience

Impact #2

[Data Management - Data Integration]
API integrations into other platforms such as Salesforce

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Overview

The Hub of Cloud Communications

Operational Impact