Case Studies
The City of Hamilton, Ontario—A New City, New Technologies and Processes
Overview
Functional Applications - Computerized Maintenance Management Systems (CMMS) Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Remote Monitoring & Control Systems | |
Cities & Municipalities | |
Facility Management Maintenance | |
Building Automation & Control Predictive Maintenance Remote Asset Management Smart City Operations | |
Software Design & Engineering Services System Integration | |
Operational Impact
The City of Hamilton achieved consistent drawing and information standards for major facilities along with the associated preventive maintenance routines. | |
Help Desk operations were completely centralized and updated to embrace new technologies and business processes using ARCHIBUS Web Central applications. | |
The quality of information and the utilization of internal resources improved significantly. | |
Quantitative Benefit
The City achieved a 400% ROI from improved work order efficiency. | |
The implementation resulted in a 90% closure rate for work orders. | |
The City manages over 20,000 work orders per year and over 40,000 requests of all types annually. | |