The Citizens Bank Gets Office 365 Federation and Meets GLBA Requirements with CyberArk Identity

Implement identity federation services for Office 365 without requiring significant new investment or added pressure on the IT team. Provide single sign-on for users. Simplify the IT tasks of user provisioning and deprovisioning. Help ensure compliance with GLBA regulations. In the process of renewing their Microsoft Enterprise Agreement, The Citizens Bank decided it was time to move to Office 365 for a more easily-managed solution. However, they’d heard that Microsoft’s complementary Active Directory Federation Services (AD FS) product comes with many challenges and considerable expense. The company decided to look for a more efficient solution that wouldn’t require significant additional investment in the transition to Office 365. As an FDIC-regulated financial institution, the company must also comply with GLBA (Gramm–Leach–Bliley Act) regulations, which require that a host of specific actions be taken to protect customer financial data. Two key components of protecting user information are tightly controlling access to the data and having the ability to quickly remove that access when employees leave the company. So, secure password management and the ability to easily provision and de-provision cloud applications are essential.

Founded in 1908, The Citizens Bank serves customers through 23 branch offices in the American South. The company has been nationally acknowledged for financial strength and performance and is consistently named one of the country’s top performing community banks. As a financial institution, The Citizens Bank is regulated by the FDIC and must comply with various regulations, including the Gramm–Leach–Bliley Act (GLBA), which mandates specific actions to protect customer financial data. The bank's IT team is tasked with ensuring secure access to data, efficient user provisioning and deprovisioning, and compliance with these regulations.