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Case Studies
The Chat Shop increases sales and delivers 98% customer satisfaction with LiveChat
Overview
The Chat Shop increases sales and delivers 98% customer satisfaction with LiveChatText |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management | |
Professional Service | |
Sales & Marketing | |
Software Design & Engineering Services | |
Operational Impact
The Chat Shop generates 50% more leads from existing website traffic. | |
Visitors that chat are 5 times more likely to convert. | |
The Chat Shop’s first response times and average response times currently sit at a remarkable 29s and 32s, respectively. | |
Quantitative Benefit
5 times higher conversion rate | |
50% more leads | |
98% customer satisfaction rate | |