IBM Case Studies The BPM-O story: creating opportunities for KPMG with IBM Business Process Manager

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	The BPM-O story: creating opportunities for KPMG with IBM Business Process Manager IBM

The BPM-O story: creating opportunities for KPMG with IBM Business Process Manager

IBM

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Quality Assurance
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	Software Design & Engineering Services System Integration
Challenge	Following the financial crisis, the UK banking sector was faced with a tidal wave of regulatory change. Banks suddenly found themselves in a situation where these issues needed to be addressed concurrently, and within tight deadlines. The potential size of customer payouts and regulatory fines was at a level which meant these issues were regular boardroom-level agenda items, so the stakes were high. The immediate response of most banks to such time-critical and unforeseen needs was to build pop-up operations. These were supported by spreadsheets and small databases, and employed significant numbers of temporary staff. However, the situation demanded a more strategic response to ensure the right customer outcomes, repair reputation and manage regulatory exposure. Read More
About Customer	KPMG LLP, a UK limited liability partnership, is a subsidiary of KPMG Europe LLP and operates from 22 offices across the UK with approximately 11,500 partners and staff. The UK firm recorded a turnover of GBP1.8 billion in the year ended September 2013. KPMG is a global network of professional firms providing audit, tax, and advisory services. It operates in 155 countries and has 155,000 professionals working in member firms around the world. KPMG decided to offer UK banking clients a quick-to-deploy, end-to-end solution to meet their post-financial-crisis regulatory needs. Read More
Solution	KPMG selected IBM® Business Process Manager and enhanced it by developing an optimizer application. This combined “BPM-O” solution improves speed to market for both solutions and change. The K-CRC business model would see KPMG delivering a completely different client solution by combining robust, enterprise-class case management technology with KPMG regulatory subject-matter expert knowledge, a secure KPMG data centre for hosting the solution, and an efficient and effective operational delivery capability. KPMG invested in developing an optimiser application to work in conjunction with the standard IBM Business Process Manager application. The optimiser, which is known as “BPM-O”, effectively enables trained business analysts, rather than BPM configuration programmers, to construct or change business processes and associated rule-sets, with very limited IT involvement. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

Software Design & Engineering Services

System Integration

Challenge

Following the financial crisis, the UK banking sector was faced with a tidal wave of regulatory change. Banks suddenly found themselves in a situation where these issues needed to be addressed concurrently, and within tight deadlines. The potential size of customer payouts and regulatory fines was at a level which meant these issues were regular boardroom-level agenda items, so the stakes were high. The immediate response of most banks to such time-critical and unforeseen needs was to build pop-up operations. These were supported by spreadsheets and small databases, and employed significant numbers of temporary staff. However, the situation demanded a more strategic response to ensure the right customer outcomes, repair reputation and manage regulatory exposure.

About Customer

KPMG LLP, a UK limited liability partnership, is a subsidiary of KPMG Europe LLP and operates from 22 offices across the UK with approximately 11,500 partners and staff. The UK firm recorded a turnover of GBP1.8 billion in the year ended September 2013. KPMG is a global network of professional firms providing audit, tax, and advisory services. It operates in 155 countries and has 155,000 professionals working in member firms around the world. KPMG decided to offer UK banking clients a quick-to-deploy, end-to-end solution to meet their post-financial-crisis regulatory needs.

Solution

KPMG selected IBM® Business Process Manager and enhanced it by developing an optimizer application. This combined “BPM-O” solution improves speed to market for both solutions and change. The K-CRC business model would see KPMG delivering a completely different client solution by combining robust, enterprise-class case management technology with KPMG regulatory subject-matter expert knowledge, a secure KPMG data centre for hosting the solution, and an efficient and effective operational delivery capability. KPMG invested in developing an optimiser application to work in conjunction with the standard IBM Business Process Manager application. The optimiser, which is known as “BPM-O”, effectively enables trained business analysts, rather than BPM configuration programmers, to construct or change business processes and associated rule-sets, with very limited IT involvement.

Impact #1	Business analysts can harness their subject-matter expertise, and create new business processes 80 percent faster with BPM-O than they could with a more traditional BPM programmer skillset.
Impact #2	Change cycles for small changes were reduced to days, rather than weeks or more – and were driven by the business, not by an IT prioritisation queue.
Impact #3	IT has become a true partner to the business, since both the IT and K-CRC teams are working together on the same platform. IT is now seen as facilitating the work of the business, rather than inhibiting it through resource constraints or misunderstanding requirements.

Impact #1

Business analysts can harness their subject-matter expertise, and create new business processes 80 percent faster with BPM-O than they could with a more traditional BPM programmer skillset.

Impact #2

Change cycles for small changes were reduced to days, rather than weeks or more – and were driven by the business, not by an IT prioritisation queue.

Impact #3

IT has become a true partner to the business, since both the IT and K-CRC teams are working together on the same platform. IT is now seen as facilitating the work of the business, rather than inhibiting it through resource constraints or misunderstanding requirements.

Benefit #1	The first client deployment using IBM Business Process Manager and BPM-O went live in four weeks for 56 process steps, and the solution was quickly scaled to 1,400 business users.
Benefit #2	KPMG backed this strategy by investing GBP4 million to get the business up and running.

Benefit #1

The first client deployment using IBM Business Process Manager and BPM-O went live in four weeks for 56 process steps, and the solution was quickly scaled to 1,400 business users.

Benefit #2

KPMG backed this strategy by investing GBP4 million to get the business up and running.

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Overview

The BPM-O story: creating opportunities for KPMG with IBM Business Process Manager

Operational Impact

Quantitative Benefit