New Relic Case Studies The Access Group: Reducing Alert Noise and Enhancing Efficiency with IoT

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	The Access Group: Reducing Alert Noise and Enhancing Efficiency with IoT New Relic

The Access Group: Reducing Alert Noise and Enhancing Efficiency with IoT

New Relic

Technology Category	Cybersecurity & Privacy - Database Security Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries	Education Marine & Shipping
Applicable Functions	Logistics & Transportation
Use Cases	Intrusion Detection Systems Tamper Detection
Challenge	The Access Group, a leading provider of business management software, faced significant challenges in managing its hybrid, multi-cloud environment. With over 60,000 customers and a diverse range of products across multiple sectors, the company was struggling with constant alert noise from different environments. Software engineers were inundated with alerts, making it difficult to distinguish critical alerts from noise. This resulted in engineers spending hours sifting through past tickets and searching code, which detracted from their primary tasks such as scaling and shipping features. The company's goal was to become 100% SaaS within five years and to gain an end-to-end view of its business transactions. However, the constant alert noise and the lack of a centralized view across systems were major obstacles to achieving this goal. Read More
About Customer	The Access Group is one of the largest providers of business management software in the U.K., Ireland, and the Asia-Pacific region. The company offers a wide range of products, including finance and HR solutions, as well as industry-specific software for sectors such as education, health, and legal. With over 60,000 customers, the company has a diverse product portfolio across multiple sectors. The Access Group's primary goal is to become 100% SaaS within five years and to gain an end-to-end view of its business transactions. The company places a strong emphasis on customer-centric growth and innovation. Read More
Solution	The Access Group implemented New Relic's application performance monitoring (APM) to gain visibility across systems and streamline the incident management process. This solution maps internal and external systems, providing a data-driven approach to work. It also automates alerts, allowing engineers to focus on mission-critical tasks. The alerts are configurable and can be fine-tuned based on metrics, events, and more. The team can also mute alerts based on their workflows. New Relic's solution also provides real-time infrastructure and database insights, enabling the company to identify slow transactions impacting customers and distinguish between internal and third-party processes. This has led to significant cost savings by reducing the number of machines in clusters and identifying busy servers. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Database Security

Infrastructure as a Service (IaaS) - Cloud Databases

Applicable Industries

Education

Marine & Shipping

Applicable Functions

Logistics & Transportation

Use Cases

Intrusion Detection Systems

Tamper Detection

Challenge

The Access Group, a leading provider of business management software, faced significant challenges in managing its hybrid, multi-cloud environment. With over 60,000 customers and a diverse range of products across multiple sectors, the company was struggling with constant alert noise from different environments. Software engineers were inundated with alerts, making it difficult to distinguish critical alerts from noise. This resulted in engineers spending hours sifting through past tickets and searching code, which detracted from their primary tasks such as scaling and shipping features. The company's goal was to become 100% SaaS within five years and to gain an end-to-end view of its business transactions. However, the constant alert noise and the lack of a centralized view across systems were major obstacles to achieving this goal.

About Customer

The Access Group is one of the largest providers of business management software in the U.K., Ireland, and the Asia-Pacific region. The company offers a wide range of products, including finance and HR solutions, as well as industry-specific software for sectors such as education, health, and legal. With over 60,000 customers, the company has a diverse product portfolio across multiple sectors. The Access Group's primary goal is to become 100% SaaS within five years and to gain an end-to-end view of its business transactions. The company places a strong emphasis on customer-centric growth and innovation.

Solution

The Access Group implemented New Relic's application performance monitoring (APM) to gain visibility across systems and streamline the incident management process. This solution maps internal and external systems, providing a data-driven approach to work. It also automates alerts, allowing engineers to focus on mission-critical tasks. The alerts are configurable and can be fine-tuned based on metrics, events, and more. The team can also mute alerts based on their workflows. New Relic's solution also provides real-time infrastructure and database insights, enabling the company to identify slow transactions impacting customers and distinguish between internal and third-party processes. This has led to significant cost savings by reducing the number of machines in clusters and identifying busy servers.

Impact #1	The implementation of New Relic's solution has resulted in significant operational improvements for The Access Group. The reduction in alert noise has allowed engineers to focus on mission-critical tasks such as scaling and shipping features. The ability to distinguish between critical alerts and noise has also improved the efficiency of the incident management process. The company has been able to proactively detect and resolve issues before they impact customers, leading to improved customer satisfaction. Additionally, the insights gained from the solution have enabled the company to prioritize its product backlog based on customer usage, leading to more effective product development and innovation.

Impact #1

The implementation of New Relic's solution has resulted in significant operational improvements for The Access Group. The reduction in alert noise has allowed engineers to focus on mission-critical tasks such as scaling and shipping features. The ability to distinguish between critical alerts and noise has also improved the efficiency of the incident management process. The company has been able to proactively detect and resolve issues before they impact customers, leading to improved customer satisfaction. Additionally, the insights gained from the solution have enabled the company to prioritize its product backlog based on customer usage, leading to more effective product development and innovation.

Benefit #1	99% reduction in alert noise, with teams now receiving an average of nine alerts per day.
Benefit #2	£1,000 savings in monthly AWS bill by reducing the number of machines in clusters and identifying busy servers.
Benefit #3	Baseline for database usage reduced from 60% to 30%, leading to significant cost savings.

Benefit #1

99% reduction in alert noise, with teams now receiving an average of nine alerts per day.

Benefit #2

£1,000 savings in monthly AWS bill by reducing the number of machines in clusters and identifying busy servers.

Benefit #3

Baseline for database usage reduced from 60% to 30%, leading to significant cost savings.

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Overview

The Access Group: Reducing Alert Noise and Enhancing Efficiency with IoT

Operational Impact

Quantitative Benefit